Front Office - Guests Services

Job summary
Receptionist and Information ClerkProvision of exceptional customer serviceOur Purpose: For Our Community
Job seniority: entry level
Responsibilities
• Provide exceptional customer service• Greet guests in person or on the phone• Set the standard for guest experience• Handle front desk tasks• Maintain a positive and friendly manner• Multi-task and handle a busy front desk• Demonstrate professional appearance and attitude• Communicate effectively in person, phone, and email• Make independent decisions to ensure guest satisfaction• Interact well with different types of clientele
Requirements
• Adaptability and flexibility• Passion for delivering exceptional guest experience• Energetic and upbeat personality• Ability to thrive in a high-pressure environment• Available and willing to work various shifts• High level of attention to detail• Accurate financial processing skills• Computer literacy• Ability to follow instructions and work unsupervised• High level of verbal communication skills
Key Skills Needed
• Attention to detail• Financial processing skills• Computer literacy• Customer service• Communication• Adaptability• Flexibility