Who We Are - Ko Wai Matou Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small. About The Role - Te Mahi We are looking for an enthusiastic Front Office Duty Manager who knows how to get the best out of their team and lead from the front by setting and providing the highest levels of customer service. To be successful, you will have experience in a similar role, a passion for exceeding guests' expectations, demonstrated operational leadership and organization skills, and a passion for manaakitanga - providing great hospitality. The primary objectives of this role are to oversee operational matters relating to the hotel, deliver exceptional guest experience, problem solving in a timely manner and provide outstanding customer service. This is a permanent, full-time role based at Sudima Queenstown Five Mile Hotel. This is a rotating roster and includes weekend shifts and some graveyard shifts. Responsibilities | Nga haepapa Daily planning for guest arrivals and departures Smooth and accurate check in and out process Ensuring our guests are provided with exceptional 4.5 star service - a WOW factor where the personal touch makes us stand out Promptly handling any guest issues and ensuring an effective service recovery Handling of emergency situations and following of procedures to ensure the safety of Guests, Staff and Visitors Effective liaison with housekeeping, central reservations, maintenance, restaurant, conference and Moss Spa Assisting with the smooth and efficient running of the hotel in the absence of Senior Management Requirements About You | Ko Koe Tenei NZQF Diploma (ANZSCO Skill Level 2) OR at least Minimum 3 years' experience working within a Hotel Reception environment Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure Strong communication skills - both written and verbal Leadership skills Excellent time management abilities IT literate, works with accuracy with the ability to spot errors Current General Managers Certificate is essential Valid First Aid Certificate or willing to obtain Benefits We are all valued | He kura te tangata Discounts at our hotels, restaurants and spas across our network Staff, family and friends rates at our hotels Free onsite parking Excellent reward & recognition events Service and anniversary gifts and benefits Wellbeing programme including Health insurance discounts Paid training and individual Employee Development Plans Training towards NZQA qualifications and our very own online digital learning platform Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. Hind Management is committed to accessibility; should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at We will aim to respond within 48 hours Monday to Friday 9am - 5pm. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process; let us know how we can support you to present your best self. E manawanui ana tatou | We care Ka mahi tahi tatou | We work together Ka whai tatou i te tika | We do the right thing #J-18808-Ljbffr