Who We Are - Ko Wai MatouHere at Sudima Hotels, we have one passion, you!
We care, we do the right thing and we work together.
As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture.
We live and breathe Manaakitanga, hospitality is at the heart of all that we do.
As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses.
As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.Above all, we're looking for positive people.
Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that's passionate about putting people first.About The Role - Te MahiWe are looking for an enthusiastic Front Office Duty Manager who knows how to get the best out of their team and lead from the front by setting and providing the highest levels of customer service.
To be successful, you will have experience in a similar role, a passion for exceeding guests' expectations, demonstrated operational leadership and organization skills, and a passion for manaakitanga - providing great hospitality.The primary objectives of this role are to oversee operational matters relating to the hotel, deliver exceptional guest experience, problem solving in a timely manner and provide outstanding customer service.This is a permanent, full-time role based at Sudima Queenstown Five Mile Hotel.
This is a rotating roster and includes weekend shifts, and some graveyard shifts.Responsibilities | Nga haepapaDaily planning for guest arrivals and departuresSmooth and accurate check in and out processEnsuring our guests are provided with exceptional 4.5 star service - a WOW factor where the personal touch makes us stand outPromptly handling any guest issues and ensuring an effective service recoveryHandling of emergency situations and following of procedures to ensure the safety of Guests, Staff and VisitorsEffective liaison with housekeeping, central reservations, maintenance, restaurant, conference and Moss SpaAssisting with the smooth and efficient running of the hotel in the absence of Senior ManagementRequirementsAbout You | Ko Koe TeneiNZQF Diploma (ANZSCO Skill Level 2)OR at least Minimum 3 years' experience working within a Hotel Reception environmentAbility to multi-task, show flexibility and meet deadlines, calmly working under pressureStrong communication skills - both written and verbalLeadership skillsExcellent time management abilitiesIT literate works with accuracy with the ability to spot errorsCurrent General Managers Certificate is essentialValid First Aid Certificate or willing to obtainBenefitsWe are all valued | He kura te tangataDiscounts at our hotels, restaurants and spas across our networkStaff, family and friends rates at our hotelsFree onsite parkingExcellent reward & recognition eventsService and anniversary gifts and benefitsWellbeing programme including Health insurance discountsPaid training and individual Employee Development PlansTraining towards NZQA qualifications and our very own online digital learning platformFree Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employmentOur values are based on caring, working together, and doing the right thing.
We are passionate about our people.
We encourage people from diverse backgrounds to apply.
We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at ******.
We will aim to respond within 48 hours Monday to Friday 9am - 5pm.We encourage people from diverse backgrounds to apply.
We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.E manawanui ana tatou | We careKa mahi tahi tatou | We work togetherKa whai tatou i te tika | We do the right thingSeniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesIT Services and IT Consulting
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