Milbrook Resort – Queenstown, South Island We have an exciting opportunity for a customer service professional to be a part of our world-class and high performing Front Office Team. Proudly Awarded Oceania's Leading Hotel 2023 at the World Travel Awards. Our work ethos is nurturing and supportive. We are the Millbrook family and take great pride in being one of New Zealand's best places to work. Overview Set on 650 acres of lush green fairways, rolling hills and gentle streams, Millbrook Resort is an internationally acclaimed, luxury lifestyle resort, and we are proud to be an employer of choice within New Zealand. We seek a front office specialist who is passionate about the guest experience and providing an authentic five-star delivery to come and join our team! The Role The role is part of the Front Office team, delivering exceptional customer service to our guests. We have an extensive range of luxury accommodation at Millbrook Resort. The role involves ensuring guests are warmly greeted and a tailored experience is delivered. This role includes reception duties, porter duties, and driver duties, providing great variety to your day! We focus on being a part of a collaborative team, delivering a high-end bespoke guest experience whether it be greeting and checking in guests, assisting with luggage, delivering room service, driving guests in our shuttle services, or providing a luxury airport service from ZQN to Millbrook Resort. Success Profile Passion for service delivery and the hospitality industry Minimum of at least 12 months experience within a similar role preferable Excellent guest relations and communication skills, coupled with a "can do" attitude High level of attention to detail and exceptional organisational skills Professional and immaculately presented Knowledge and experience with Opera Hotel Management systems is preferred Ability to work on own initiative, as well as work as an effective team player Resilient and able to respond to a variety of situations with a collaborative and flexible approach Confident driving guests in Millbrook vehicles Full clean Driver's Licence is essential, P class endorsement desirable (we will support you to attain P class) Location: Arrowtown, Queenstown Hours: Full-time permanent (30 / 40 hours per week guaranteed) If you wish to work in this dynamic, challenging and busy environment and have the attributes above, we'd love to hear from you. Begin your Millbrook journey today and apply! #J-18808-Ljbffr