CXG is a global customer experience agency servicing premium and luxury brands.
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries.
With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining the customer experience for luxury giants.Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live.
On this platform, you can seamlessly manage missions, certifications, and feedback.DescriptionTurn your passion for luxury into a career opportunity.
Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles.
Join CXG, the global leader in customer experience, and work alongside iconic names like Louis Vuitton, Dolce & Gabbana, Bentley, Prada, Versace, and more.About the Role:As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services.
Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.Our Luxury Partners:Fashion & Couture: Louis Vuitton, Saint Laurent, Balenciaga, Versace, Prada, Moncler, Fendi, Bottega Veneta, Ferragamo, COS, Bally, Dolce & GabbanaJewelry & Watches: Tiffany & Co., De Beers, Piaget, IWC, Boucheron, PandoraBeauty & Skincare: Guerlain, Sephora, L'Oréal, GivenchyAutomotive: Bentley, Jaguar, Genesis, Maserati, VespaWhat you will be doing:Choose your assignments - align your missions with your personal preferences and profile.Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.Observe carefully - check the ambiance, service quality, and overall customer experience.Provide honest feedback - use our platform to share your observations through questionnaires.RequirementsMust be 18 years of age or olderCurrent customer of premium and luxury brandsNot currently under contract with any retail brands, to ensure impartialityPunctual, organized, detail-oriented, and reliableObservant and passionate about customer experienceNo prior experience is required; we value honest feedback from genuine customers.BenefitsCollaborate with iconic brands across industries.Flexible assignments tailored to your interests.Compensation for your time and input, with the potential for reimbursement on purchases.Non-Purchase Evaluations: Earn a fee based on mission complexity.Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
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