Req ID: 79596
Department: NZ Personal Banking Customer Service Operations
Division: New Zealand
Location: Wellington
Ko Matou – About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Mo te turanga - About the role
The purpose of the role is to help minimise ANZ's Fraud losses by developing, monitoring and maintaining effective fraud detection and prevention strategies. We are looking for a person with a very good understanding of fraud detection products and tools, and someone who is operationally experienced in fraud analytics from a wider banking business perspective. This role involves presenting strategies, abstract notions, trends, and numeric data to banking business people and the wider community.
Role Type: 12-month secondment / Fixed-term - Full-time
Role Location: Wellington / Te Whanganui-a-Tara
Ka aha to ra e kite ai? - What will your day look like?
The Senior Fraud Analyst role is critical to making this happen and will include the following key accountabilities:
Identify and drive the implementation of 'best practice' fraud detection techniques.
Actively monitor/manage the bank's fraud detection tools to ensure timely action is taken to protect the bank and its customers from financial loss.
Support the detection team's success by providing regular updates on key observations/knowledge of emerging fraud trends.
Support the delivery of technology projects and change programs across Personal/Cards and Customer Protection and represent Customer Protection as a SME/Fraud expert.
Provide comprehensive, value-added, fraud reporting to senior stakeholders on a regular basis.
Provide ad-hoc fraud reporting to support technology projects and industry benchmarking.
Liaise with other banks and service providers to keep ahead of what is happening in the fraud world.
Ou Pukenga? - What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Specialist fraud knowledge or previous MIS experience in a BA role.
Understanding of banking industry processes and operations.
Operational understanding of Fraud Detection or other Risk-based decision systems.
An understanding of SQL, MS Tools.
Demonstrated competency in analysing and evaluating data to determine anomalies and patterns.
Exceptional interpersonal skills with the confidence and ability to present to Senior Leaders of ANZ and external parties.
Impeccable oral and written presentation skills.
The ability to relay technical information and results in a clear, easy to understand manner to a non-technical audience.
Preferably a post-graduate qualification in a related field of study (Statistics/ Mathematics).
He aha te take e uru ai koe ki a matou? - So, why join us?
From the moment you join ANZ, you'll be part of a work whanau striving towards a common purpose: shaping a world where communities thrive. You'll have the resources, opportunities, and community you need to take the next big step in your career. We offer flexible working arrangements and a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ.
At ANZ, you'll be part of an organisation that celebrates the different backgrounds, perspectives, and life experiences of our people. We are committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.
Kua watea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.
You can apply for this role by visiting ANZ Careers and searching for reference number 79596.
Te Ra Otinga - Job Posting End Date
30/10/2024 , 11.59pm, (Melbourne Australia)
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