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Fraud Investigators are members of the Financial Crime Intelligence Team and are responsible for identifying and investigating cases of potential external and card fraud and financial crime. The emphasis of the role is on investigation, workflow management, customer service, and ensuring that processes are constantly improved in line with the Bank's business objective to Simplify, Optimise, and Automate.
Who Are You? A modern day Sherlock Holmes with a knack for sleuthing!
You will have a demonstrated history of high levels of attention to detail, critical thinking and analytical skills and excellent customer service and stakeholder engagement skills. You'll be confident in working autonomously and as part of a Team and be able to manage multiple competing deadlines in a fast-paced environment.
Role responsibilities will also include: Managing and facilitating the delivery of a best practice bank wide fraud risk monitoring and management framework.Triaging fraud alerts in real-time and prioritising accordingly. Conducting end-to-end external fraud and card fraud investigations to resolution and within TSBs SLAs.Contributing toward the continuous uplift of fraud modelling and rules scenarios. Working with internal teams and external agencies to collaborate on spreading fraud awareness and prevention. Contacting victims and perpetrators of fraud.To succeed in this role, you'll need: Minimum of 2 years experience in New Zealand banking/financial sector.The ability to digest large amounts of information and pull out the relevant and important elements to support the case you're investigating. An understanding of financial crime typologies; specifically, Fraud and AML/CFT.Excellent communication skills and time management skills Computer savvy, confident in all Microsoft products and Bank systems and using open-source intelligence tools. Ability to confidently work under pressure in a fast-paced environment. Who Are We? At TSB our people are at the heart of everything we do!
This role is part of team that is based right across New Zealand – so we're flexible on location (we do love getting together in Taranaki though – so a little travel every so often is required).
If you are ready to get join a team where you're supported to be your best self…. apply now; with your CV and Cover Letter !
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