Company DescriptionTe Arikinui Pullman Auckland Airport, located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand.From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City.Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Maori heritage. We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa's unique culture and breathtaking landscapes.Job DescriptionEmbrace Manaakitanga: Warmly welcome guests, assist with inquiries, and handle restaurant bookings to ensure a memorable experience.Enhance the Dining Experience: Use your in-depth menu knowledge to guide guests, offering personalized recommendations and maximizing sales through suggestive selling.Champion Food Safety: Be vigilant about allergies and dietary needs, ensuring every guest's safety and satisfaction within our Food Safety Program.Deliver Excellence: Promptly serve dishes with precision, maintaining perfect temperature and presentation.Radiate Optimism and Charisma: Approach guests with confidence and a positive attitude, making each interaction enjoyable and engaging.QualificationsYou will have:Previous experience in a medium to large restaurant; 5-star hotel experience is an advantage.Barista skills, including the ability to make quality coffee and handle barista tasks with precision and efficiency.Knowledge of wine, beer, and spirits, with the ability to make thoughtful recommendations to guests.At least 3+ years of customer service experience.An engaging personality, making every guest feel special, with a dependable, can-do attitude that enhances team cohesion.A thorough understanding of restaurant service standards and protocols.Additional InformationLearn your Way - Access to our Accor Academy so you can Earn while you Learn!Work Your Way - Flexibility to ensure a work-life balance!Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide.Accor's refer-a-friend bonus.Meals on shift.Paid Parking at Park & Ride (North or South).Paid Birthday Leave.Paid Wellness Leave.Refer a Friend Incentive.Accor's Parental Leave Scheme.Access to our Employee Assistance Program.Our commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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