Company DescriptionSofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud "Ambassadors" of l'Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests.We are looking for ambassadors for Sofitel Auckland Viaduct Harbour as Part Time Food & Beverage Attendant, primarily focused on fine dining Restaurant service and Conference & Events. The ambassador should have an eye for detail, a passion for creating magnifique luxury experiences for our guests, and developing a wonderful team.Job DescriptionOur Ambassador will:Be accountable on a shift basis for the operations of the outlet through effective people management. This role is 'hands on', working as part of a team to provide efficient 5-star service.Perform basic day-to-day food and beverage service.Open and close the restaurant or outlet.Pack in and out of the events.Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling.Ensure accuracy by repeating order(s) to the guests.Ensure that dockets are written clearly and correctly, so the cashier and kitchen can fulfill their duties effectively.Use the POS (Point of Sale) system correctly.Deliver orders promptly from the production area (Kitchen and Bar area).Check ordered meals on collection from the kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced when delivered to the table.Provide the highest standard of service to the guest.Keep tables and service areas clean and tidy as per procedure manual.Take responsibility for your designated section and station.Maintain side stations that are clean and organized daily.Maintain a working knowledge of beverages offered and how to prepare and serve them.Maintain hygienic food service techniques during service.QualificationsAt least 1 year of experience in a luxury 5-star hotel.Previous experience in fine dining breakfast and dinner service.Previous experience in luxury banqueting service.Previous experience in Barista and Café style service.Knowledge of gastronomy and beverages.Use of Micros is a bonus.Strong presentation and organization skills.Ability to work in a fast-paced environment and be proactive.Previous hotel or administration experience.Positive bubbly personality.Additional InformationLearn your Way - Access to our Accor Academy so you can Earn while you Learn!Work Your Way - Flexibility to ensure a work-life balance!Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide.Complimentary meals on shift.Accor's Parental Leave Scheme.Access to our Employee Assistance Program.
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