Job Description - Food and Beverage Attendant (HOT0AY4H)
Job Number:HOT0AY4H
Work Locations:DoubleTree by Hilton Karaka
10 Hinau Road
Auckland
We are seeking a friendly and efficient Food and Beverage Attendant to join our team. The successful candidate will be responsible for providing exceptional customer service, ensuring guests have a memorable dining experience, and maintaining a clean and organized environment.
What will I be doing? As a Food & Beverage Attendant, you are responsible for ensuring your guests receive their products/orders and providing professional and consistently high levels of service. Your service philosophy will be to fill the earth with the light and warmth of hospitality by bringing Hilton's values to life in your everyday actions.
Greet and seat guests in a courteous and timely manner.Take food and beverage orders accurately and efficiently.Serve food and beverages to guests, ensuring proper presentation and temperature.Handle guest inquiries and complaints professionally and promptly.Maintain cleanliness and organization of dining areas, including tables, chairs, and service stations.Assist with setting up and breaking down events or special functions.Follow all health and safety regulations and procedures.Collaborate with kitchen and bar staff to ensure smooth service.Process payments and handle cash transactions accurately.What are we looking for? Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Friendly, positive, energetic dispositionCommitted to delivering exceptional guest serviceMotivated to learn new skills and techniquesSmart and tidy, in appearancePositive and willing to participate on a team and work with a winning attitudeExcellent communication skills in the local languageFlexible, reliable, and responsive to a range of work situationsPrepared to manage a variety of customer types, inquiries, and complaintsKnowledge of alcoholic beverages and mixing of drinksPrevious food hygiene experienceElectronic ordering systems experienceCash handling experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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