Flight Operations Team MemberSouthern Lakes Helicopters LtdLocation: SouthlandSalary: $50,000 – $60,000 per year.At Southern Lakes Helicopters, we focus on quality, passion, and experience. We are proud of our team and our family-owned and operated business.Based in Te Anau and Mt Cook, we provide a variety of helicopter services such as scenic flights, commercial operations, search and rescue, and assistance with scientific research, both within New Zealand and internationally for over 40 years.We are looking for an enthusiastic Flight Operations Team Member to join our Te Anau base. You will share responsibility for providing our clients with the best experience possible. This role requires you to live within the Te Anau basin.You will be a key and valued member of our team, reporting to the Te Anau Manager, with full support from our Te Anau base.The ideal candidate will be flexible and dynamic to the changing environment of our operations, with a strong focus on customer service. We are committed to investing in the right person by offering to upskill you in areas of technical skills, soft skills, and personal development.Minimum Requirements:- New Zealand citizen or permanent resident.- Willingness and great attitude to operate as a team player.- Excellent customer service skills.Desirable Experience:- Previous experience in a similar role and general aviation interest.- Knowledge and passion for Te Anau and Fiordland.Responsibilities:- Welcoming clients, explaining our Te Anau experiences, and taking payments.- Invoicing through our aviation programme and importing into our accounting system.- Creative logistics planning of flights.- Conducting safety briefings and assisting with loading/unloading of passengers and gear.- Pre-flight preparations, flight following, and radio calls.- Creating and managing client and agent bookings.- General office duties to help keep our base organised and prepared.- Maintaining accurate and complete daily and monthly operational records.- Collaborating with our Mt Cook base to collectively achieve our company vision and goals.Desired Attributes:- Positive, proactive, and problem-solving attitude.- Team player with a collaborative approach within a small team.- Excellent planning, organising, and communication skills over multiple platforms.- Well-developed computer and IT skills.- Attention to detail ensuring completeness and accuracy with quotes, bookings, and invoicing.- Adaptable to changing operational demands.We offer you an opportunity to be part of a dynamic team in a unique environment with incredible views and an attractive salary package.The role requires flexibility with weather changes. We operate 7 days a week, and the roster will include public holidays and weekends. Occasionally, there may be opportunities to travel to beautiful Mt Cook to assist our team at our second base.
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