We have an opportunity for a Fire Service Supervisor to join our Hamilton team!At Wormald, we have a strong, stable and supportive team culture, and we're passionate about what we do – Fire Protection!We are the leading fire protection specialists in New Zealand, we have been protecting people and property here for over 130 years and enjoy a reputation as providing the most capable and reliable safety products and services nationwide.As our Fire Service Supervisor, you will be responsible for all day-to-day running of the Service team to ensure financial and customer expectations are met. You will be required to organise staff and other organisational issues within the department, including all materials to ensure jobs are completed on time and in specification. The position involves all tasks related to the smooth operation and well-being of the department.What we offer:Competitive salary packageFully maintained company vehicle + mobile phone + laptopIncentive scheme entitlementWhat you will do:Ensure that work carried out is to the satisfaction of the customer and is of the highest quality in the industry and meets all legal and technical requirementsEnsure that work is done in an efficient and timely manner to maximise the department's profitability by using the department's resources most efficientlyHow you will do it:Create a rewarding and fulfilling working environment for all staffProvide enthusiastic and energetic leadershipEncourage initiative, company loyalty, and participation in company programsReview staff on a regular basis to monitor their progress and to implement any programs to maximise their effectivenessEnsure that all staff work in a safe working environment and follow all health and safety guidelinesReport all health and safety incidents to the appropriate authorities immediatelyTake all practical steps to ensure that Wormald is held in the highest regard by our clientsActively promote the products and services of Wormald in the marketplacePromote work outside of your department and pass all enquiries to the appropriate departmentLiaise and follow up with clients to ensure their satisfactionActively pursue new clients to increase Wormald's client basePass on any opportunities for the company that you may come across to your managerReport weekly to the Branch Manager on the Service Team's financial performance to budget at SINC levelPromptly advise management of any future shortcomings and the reasons why so that corrective action can be takenEnsure work carried out is invoiced promptly, with jobs invoiced within 48 hours of completionClose jobs, take profit, close purchase orders, and other administrative duties required to maintain a tidy ledgerLiaise with the credit control department and coordinate efforts to reduce outstanding debtsEstimate and action client requests and job variations as necessaryMonitor workload and dispatch resources to suitMonitor the control and use of company tools and equipment within the departmentEnsure that company vehicles are kept in a safe, clean, and tidy conditionEnsure that all staff have adequate tools and equipment to perform their jobsEnsure all staff have and use Personal Protection Equipment, and that it is maintained in good conditionWhat we look for:Must have previous experience managing/leading a teamMust have previous experience within the fire alarm or electrical industryNew Zealand residency/citizenship or a valid New Zealand work visaProficient computer skillsFull NZ driver's licenceExcellent communication skills with a can-do attitudePlease note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process.If this is the right opportunity for you - Apply Now!For a confidential discussion and to know more about the role, please email Janis – ******
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