At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plan for their families and future.
We are seeking a highly motivated Financial Assistance Specialist to join our dynamic team and provide top-tier support to our customers.
As a Financial Assistance Specialist, you will be responsible for managing customer cases with a focus on delivering the best possible financial outcomes for both our clients and the bank.
You will use your expertise to ensure each case is handled efficiently, meeting targets while maintaining the ASB brand's reputation for high standards of service and professionalism.
Your key responsibilities will include: Provide tailored solutions that achieve the best financial outcomes for customers, considering both customer needs and bank objectives.
Manage a high volume of cases effectively, ensuring timely and accurate delivery of outcomes.
Work independently with minimal supervision, consulting when decisions exceed your limits of authority.
Maintain professionalism and composure in all interactions, particularly under pressure or when managing competing priorities.
Ensure adherence to all ASB policies, procedures, and compliance standards.
Identify opportunities for process improvement and contribute to team success.
Manage workload effectively, demonstrating excellent time management and prioritisation skills.
Nga mea kia whai angitu ahau?
| What do I need to be successful?
Strong problem-solving and negotiation skills with a focus on delivering exceptional customer service.
Proven ability to make quality decisions, ensuring the best possible outcome for all parties.
Emotional intelligence, with the ability to stay calm and composed under pressure.
Highly organised with a keen eye for detail and the ability to manage competing priorities.
Excellent communication skills, both written and verbal.
Proficient with ASB systems, including PCC, or similar applications.
Experience in a financial services environment is advantageous.
A proactive, self-starting attitude with a continuous improvement mindset.
Strong understanding of ASB's policies and the ability to communicate and implement them effectively.
Te mahi ki ASB | Working for ASB ASB is grounded in our values (caring, integrity, passion, courage and united).
They guide our day-to-day interactions with our team, customers and community.
They are what makes ASB - ASB.
We offer a flexible and supportive work environment as well as an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals.
We also have a wide range of market leading benefits including health insurance, banking benefits, 5 days "you do you leave" and a $500 "your choice" benefit which is renewed annually.
If you're looking for an exciting new challenge and want to contribute to delivering outstanding financial solutions, we want to hear from you!
Me pehea te tono | How to apply?
For more information on responsibilities and requirements see the attached position description, please note that all applications must be received via our careers site online.
If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!
Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.
Please note that all applications received for this role will be reviewed in January 2025.
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