Field Trainer
AUCKLAND, New Zealand
Explore your next career step with Amplifon, a global leader in the hearing care retail industry. Here in New Zealand, Amplifon trades under two brands: Bay Audiology and Dilworth Hearing, working together to help our customers rediscover all the emotions of sound. Join our Retail Excellence Team in an exciting Trainer role.
About us:
Amplifon is the global leader in the hearing care retail industry. Since 1950, we've been changing the lives of millions of customers all around the world. We take pride in setting the standard for our industry and constantly challenge and improve the customer and employee experience.
Amplifon New Zealand is looking for a Field Trainer to join our #makemorepossible team! Reporting to the Retail Excellence Training Manager, this role will continuously support the development of all Amplifon clinic staff through coaching and structured training programs, with the mission of strengthening their capabilities to ensure the best client experience and audiological services.
Key responsibilities:
Translate business performance and needs into training needs, co-design and develop training programmes, and enable the implementation of corporate projects.
Implement training programmes ensuring the development of the right competencies and mindsets of clinic staff.
Leverage audiological and/or customer experience knowledge to act as a coach and role model.
Support new staff members in their onboarding.
Partner with Area Managers to tailor specific action plans to boost performance.
Contribute to the Global Training community by co-developing, delivering, and tracking training initiatives.
Use a variety of training methodologies: virtual coaching, classroom, on-the-job coaching, and online training.
Review and update training resources regularly.
Utilise Amplifon's LMS to support and track training initiatives.
Use reporting platforms to evaluate training outcomes.
Provide support in using Amplifon's client management systems.
Responsible for new graduate development and supervisor development.
Chair working group meetings or other relevant meetings.
Deliver train the trainer and other training sessions nationally.
To be successful in this role, you'll need:
Training experience, especially in 1:1 coaching, and a track record of improving KPIs through training.
Ability to drive and travel nationally for in-person coaching.
Performance-oriented with the aim to provide effective initiatives to maximize in-store capabilities.
Data-driven to translate business KPIs into training needs.
Agility to work and communicate with different stakeholders.
Confidence in creating, presenting, and facilitating training material.
Excellent writing skills and attention to detail.
Efficient in all Microsoft Office software.
Excellent interpersonal and coaching skills.
Experience in working within local and global contexts.
What's in it for you?
You will be joining a close-knit team of experienced professionals, while partnering with the broader business and making a clear contribution to our mission. We offer flexible working, a competitive salary, and some great staff benefits.
Apply Now:
If you're an experienced professional with a passion for driving results and a desire to make an impact, we want to hear from you! Apply now to take the next step in your career journey with Amplifon.
makemorepossible
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