Help Desk & IT Support (Information & Communication Technology)Are you ready to embark on a dynamic journey with a team that celebrates diversity and innovation? The Instillery, a proud 100% Kiwi-owned technology company headquartered in the heart of Aotearoa, is seeking passionate individuals from diverse backgrounds to support our expanding client base across various sectors and industries.As a Field Engineer, you'll embody customer service excellence - it's at the core of what we do. You'll play a pivotal role in providing our clients with the technical support they need, precisely when they need it, all while maintaining a diligent, efficient, and friendly approach.As a Field Engineer your Key Responsibilities Include:Representing The Instillery with our customers, providing level 2/3 Infrastructure support on client sites.Resolving clients' technical issues and enabling them in their day-to-day operations.Managing a ticket queue within specified timeframes (supporting users onsite and remotely).You will be a jack of all trades ready to take ownership in the job, with a proven IT support track record.You will ideally have:A minimum of 2 years' IT, Service Desk, or Field Engineer experience.Proficiency in a variety of technologies, including MS Stack, VMware, Hyper-V, networking, Citrix, Wintel, Exchange, SQL, SAN, and Terminal Services.Confidence, dependability, and an excellent client-facing attitude.Experience in the IT industry and familiarity with ITIL or other relevant Service Management certifications.At The Instillery, we offer an extensive employee benefits program, including parental leave support, healthcare coverage, and competitive remuneration. But that's not all - join us, and you'll enjoy perks like your birthday off and a dedicated wellbeing day. We're all about fostering a supportive and vibrant work environment where you'll collaborate with technical jedis and outstanding individuals.If this sounds like you and you think you've got some or all of this, we'd love to hear from you.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a field engineer?What's your expected annual base salary?Do you have a current New Zealand driver's licence?
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