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What success looks like in this role : Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products Supports Core, server products Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system L1-AS1 You will be successful in this role if you have : Skills, Experience & Qualifications : Requires a High School degree and 0-1 years of hands-on technical experience Electronics training equivalent to at least 2 years of technical institutes, polytechnic and / or military technical school with applicable field service and / or other related technical experience.
A+ certification Specific Manufacturers certifications as required.
I.e.
EMC, Dell, Cisco, Microsoft, Apple, Unisys.
COMPTIA, and NETWORKPLUS Troubleshooting software and hardware problems Knowledgeable in servers, Microsoft / Linux / Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
Ability to test and certify PC, networks, servers and client / Unisys approved software applications and associated peripherals Knowledge of client specific internal procedures and service delivery requirements.
Excellent analytical and client communication skills.
Client and / or governmental clearance may be required.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
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