What success looks like in this role: Provides support for software, hardware, and networking support for desktops, laptops, and servers.
Provides maintenance and support on legacy products.
May provide support for Enterprise Products.
Performs disk replacement on enterprise storage products.
Installs and maintains PCs and associated software, networks, servers, and peripherals.
Supports network products from operational and maintenance perspectives.
Performs installs, moves, adds, and changes as required.
Tests and certifies PCs, networks, servers, and client approved applications.
Provides follow-up on problems or escalations.
Maintains a high degree of professionalism in actions, demeanor, and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
You will be successful in this role if you have: Need to be an Australian or New Zealand citizen.
High school degree required.
6 months to 1 year hands-on technical experience.
Electronics training equivalent to at least 2 years of technical institutes, polytechnic, and/or military technical school with applicable field service and/or other related technical experience.
A+ certification a plus.
Specific Manufacturer certification as required, i.e., EMC, Dell, Cisco, Microsoft, Apple, Unisys, COMPTIA, and NETWORKPLUS.
Troubleshooting software and hardware problems.
Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocols, internetworking, configuration, and possess advanced PC support capability.
Ability to test and certify PC, networks, servers, and client/Unisys approved software applications and associated peripherals.
Knowledge of client-specific internal procedures and service delivery requirements.
Excellent analytical and client communication skills.
Client and/or governmental clearance may be required.
Microsoft Server Certified Professional Certification or minimum 2+ years of experience in server handling/break fix.
Police or criminal background verification may be required.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.
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