Want to create value from donated goods?Make a difference within your communityAbout the Family StoresOur nationwide network of over 130 Family Stores sells a range of quality donated goods, including clothing, furniture, linen, and homeware. We aren't your typical retail store; no two days are the same in terms of our customers, the number of donations received, or what you may find while processing and pricing goods to sell.About the roleThis role is critical to our store's success and is primarily responsible for providing our customers and donors alike with an excellent experience that leads to repeat visits.We are looking for a customer service all-rounder with a keen eye for detail and the ability to work in a fast-paced, high stock volume retail environment. On any given day, tasks can switch between serving and greeting customers and donors on the shop floor to working in the stock processing area.You will have a collaborative approach and be a team player, as you work closely with your colleagues to achieve desired outcomes and targets.Key responsibilities:Providing excellent customer service to customers and donorsReceiving, sorting, pricing, and merchandising donated goodsProcessing sales and general money handling, including end-of-day cash up with accuracy and efficiencyEnsuring the store is well presented, well stocked, and tidyEnsuring compliance with policies and standard operating procedures, including health and safety and audit controlsContributing to a positive team culture and general duties of the Family Stores as required.Person specification:Excellent customer service skills, with sound judgment and the ability to de-escalate situations if necessaryResilient, positive, and people-oriented team player with a natural ability to relate to people from diverse backgroundsPhysically fit and capable of regular lifting - this is a daily part of the roleCapable of using various retail and communications technology such as point of sale software and tabletsSelf-managing, able to keep to task and re-prioritize as required whilst under pressureA clear communicator, both verbally and in writingAn ethical approach to working in a respectful, honest, and transparent way to build trust across the family stores, upholding the values of The Salvation ArmyComfortable working within set procedures but able to apply sound judgment when initiative is requiredHave the right to work in New Zealand. All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/police checkOur offer to you:An additional 5 days leaveDiscounted Medical Insurance with Southern CrossTSA discount card for discounts with various retailers such as Beaurepaires, Noel Leeming, Placemakers, and Torpedo7Free confidential counselling services to support your wellbeingSubsidised flu vaccinationsA position within a long-standing, respected nationwide organizationOpportunities for growth and developmentA varied and fast-paced role in a friendly, fun teamEnthusiastic team of like-minded peopleThe chance to make a difference in your communityCandidates should be adaptable, energetic, self-motivated, and committed to our mission of 'caring for people, transforming lives, and reforming society'.Hours of work: This role is a Permanent role at 40 hours per week. Please note, Family stores operate on some public holidays.The starting salary for this role will fall between $26-$27 per hour.This role may close early due to an increased number of applications - apply as soon as possible to avoid disappointment!We look forward to receiving your application.The Salvation Army is proud to be an equal opportunity employer and believes workplaces thrive with diversity.The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives, and reforming society - all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.If you're looking for meaningful work that really makes a difference to the communities we serve, you've come to the right place!But there are other great reasons to jump on board too. We know that to attract and retain the best people, we've got to make The Salvation Army one of the best places to work in the country, so here are a few of the ways we support our people:Employee Assistance programme.Flexible working arrangements.Flu vaccinations (subsidised).Subsidised medical insurance with Southern Cross.Full entitlement of sick leave at 18 months (first 10 days upon completing six months, and a further 10 days at one-year work anniversary).Two additional leave days a year.A range of product service discounts at retailers such as Big Save, Resene, Beaurepaires, 2 Degrees, Hertz, Noel Leeming, Placemakers, Torpedo7, and Warehouse Stationery.We are no ordinary Army. Since 1883, The Salvation Army has fought poverty and social and spiritual distress in New Zealand.Each year, we help more than 120,000 families and individuals in need with budgeting advice, food and clothing assistance, life skills programmes, and other comfort and support. At The Salvation Army, we are committed to our mission of caring for people, transforming lives and reforming society by God's power.The Army's work in over 130 countries is coordinated by our International Headquarters in London, which is the base for our international leader, General Lyndon Buckingham.To signal the culture we want to see, we have introduced seven values that we believe reflect who we are, how we strive to act and how we make decisions:ConnectedCourageousThe Salvation Army has been transforming lives around the world since 1865.
#J-18808-Ljbffr