About Evolve Education
Evolve Education is a leading provider of early childhood education throughout Aotearoa New Zealand, committed to providing the highest quality of care, education and learning environments for the tamariki enrolled in our Centres. Operating across seven brands throughout the country, our focus of meeting the needs of local communities is underpinned by core values we share across our business.
Our Purpose: To nurture the next generation of lifelong learners
Our Vision: To be known for exceptional people and exceptional learning environments
Our Values: We are stronger together | Kotahitanga –- We thrive on progress | Mahi te mahi –- We make everyone feel welcome | Manaakitanga –- We see a world of possibilities | Kia manawanui
About the Role
Are you passionate about helping people and delivering exceptional customer service? We are on the hunt for a superstar to join our team as a Family Engagement Coordinator. In this role, you will play a key part in helping to grow and retain child enrolments within our Centres through the effective management of parent enquiries and feedback. Critical to the success of this role are excellent communication skills, reliability and a drive to help families find the perfect Centre for their child.
Key areas of focus will include but are not limited to:
Enquiry Management – actioning new enrolment enquiries and maintaining a regular cadence of follow-up with prospective families, to help secure new enrolments.
Enquiry Analysis – monitoring and reporting on trends and key details related to the enquiry funnel from new lead through to successful enrolment.
Family Engagement – liaising with new and current families, and monitoring insights via parent feedback surveys, to identify areas of opportunity to provide our families with an exceptional experience.
Relationship Management – developing close working relationships with Centre Managers in your area to ensure a seamless parent enquiry and onboarding process.
About you
You have demonstrated experience in a customer service role (phone-based, inbound and outbound)
You're a naturally warm and articulate communicator who can build rapport quickly over the telephone.
You hold strong computer skillsand are confident using the Microsoft Office suite.
You're organised, methodical and have excellent attention to detail.
You demonstrate solid decision-making skills and can communicate insights.
Whilst experience in ECE/ Early Childhood Education is nice to have, it's not essential as full training and support will be given.
At Evolve Education, you'll step into a supportive, engaged team and enjoy the flexibility to work at our Support Office, from home and even from our Centres!
If you'd like to learn more, please submit your interest today.
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