Fairmont Gold SupervisorReporting to the Fairmont Gold Manager, the Fairmont Gold Supervisor is responsible for ensuring the highest levels of guest service while maintaining hotel profitability in a positive, innovative working environment. You will supervise a team of talented professionals in a luxury resort environment while fostering a culture of excellence.What you will be doing:Coordinating all aspects of the Fairmont Gold floor to ensure the highest level of guest service and satisfaction at all timesSupervising daily Lounge operations and Gold Buffet attendants to ensure all Luxury Guest Service and F&B Standards are met as well as maintain Fairmont Gold Brand StandardsProvide exceptional Concierge information to our guests about local and area attractions, restaurants, transportation, special events, tickets, confirmations and other servicesDevelop and maintain strong Guest relationships to build Fairmont Gold LoyaltyParticipation in annual action planning for enhancing Fairmont Gold product and servicesMaintaining communication across all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basisSupervise Food & Beverage Forecasting and Purchase Ordering for Daily Lounge ServiceSupervise AM & PM Meal Service and Bar Service DailyReview arrival reports and VIP's to ensure all special requirements are met or exceededEnsure pre-arrival communication for all Fairmont Gold guests demonstrating exceptional detail to deliver on guest preferences and personalizationEnsure the highest level of guest satisfaction by addressing and resolving all Fairmont Gold Guest concerns or complaints and elevating any issues to appropriate areasEnsure accurate Front Office Billing and Reservation reconciliation standards are metEnsure the highest possible Revenues are generated for Fairmont Gold to achieve annual Fairmont Gold Department Upsell Goals (in partnership with Front Office)Maintain and promote Accor Live Limitless Loyalty program awareness with guests and team membersStrong and effective communication with all other departments, highlighting Fairmont Gold area to ensure the proper level of service to our guestsAttending any hotel communication meetings in the absence of the Fairmont Gold Manager and attend internal Department communication meetings monthlyMaintaining and reporting deficiencies in the department and knowledge of all safety and emergency proceduresPerform other reasonable duties assigned by the Management of the HotelYour experience and skills include:Previous experience in a similar leadership role is an assetA minimum of two years Front Office experienceA minimum of one year's experience in a supervisory capacityFluency in English (verbal & written) second language an assetProven ability to guide and coach team membersRecognized commitment to Guest Service and exceeding guest expectationsExcellent leadership, written/verbal communication and interpersonal skillsSelf-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressureAn operational knowledge and proficiency in Property Management System (Micros-Fidelio) and Microsoft Office suite (Word, Excel, PowerPoint)Degree or Diploma in Hospitality Management is an assetActive member of Les Clefs D'Or is an asset
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