Facility Operations Center Engineer, ADC InfraOps FOCJob ID: 2698388 | Amazon Data Services, Inc.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Data Center Infrastructure Operations organization is looking for an individual with proven skills to help support our Facility Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data center's physical infrastructure. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.
Key job responsibilitiesAble to properly respond, acknowledge, investigate, and dispatch critical alarmsMonitor the facility infrastructure platformPerform change management tasksCreate and issue ticketsFollow verbal and written directionsHave an intermediate level of understanding of critical infrastructureProficient computer and communication skillsRequired shift-work, overtime, and/or rotating schedules to support a 24X7 environment (Rotating shift work equates to weekends, nights, holidays and overtime shifts)BASIC QUALIFICATIONS3+ years of technical support experience, or Bachelor's degree in engineering or equivalentWork a flexible schedule/shift/work area, including weekends, nights, and/or holidays1+ years of customer facing IT role or physical security systems/infrastructure work experienceCurrent, active US Government Security Clearance of TS/SCI with PolygraphPREFERRED QUALIFICATIONSExperience troubleshooting and debugging technical systemsExperience documenting technical customer issues3+ years of customer service experience3+ years of Microsoft Office products and applications experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Posted: March 11, 2024
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