Expression of Interest - Operations ManagerNeuron is the fastest growing micromobility operator in Asia Pacific and the leading shared e-scooter company across Australia and New Zealand. We partner with cities to connect people and places in a safe, convenient and fun way. We are driven to help the world build a more prosperous and sustainable future through new ways of moving and connecting.Neuron has launched an impressive range of firsts, starting the world's first scooter sharing platform in Singapore in 2016. We develop our own industry-leading e-scooters, which are purpose built for sharing and safety. We also set the industry standard for technology that manages them.The RoleReporting to our Head of Operations, we are looking for a highly motivated and experienced Operations Manager to lead and manage our local operations in Auckland. This is an exciting opportunity to make a significant impact on urban transportation and be part of a forward-thinking team.The Operations Manager will oversee the 360 degree operational function through the management of Neuron's Ground Patrollers, Drivers and Workshop Technicians. The ideal candidate has built and led a team before and is highly motivated to make Neuron a resounding success.What You'll DoDevelop and execute a comprehensive city-specific operational strategy, including fleet management, deployment, and maintenance.Lead, coach, and develop a team of local operations staff, fostering a culture of continuous improvement and exceptional service delivery.Develop and implement strategic operational plans utilising equipment, manpower and other resources, inclusive of setting daily/weekly/monthly goals for the wider team.Anticipate and track operational and tactical risks, provide strategic solutions and stay up-to-date on industry regulations, trends and technology.Handle escalations, own root cause analysis and follow-through incidents to resolution.Deliver a safe work environment and focus on prevention of accidents and injuries.Spend time on the streets of Auckland as needed, helping the Ground Patrollers and Drivers with the deployment, rebalancing and returning e-scooters to designated parking stations or high-demand areas.Ensure the Operations team adheres to standard operating procedures and that all operational, administrative and compliance functions within Neuron are met.What You'll NeedBachelor's degree in Business, Operations Management, or a related field.3-5+ years of experience in operations management. Any experience in the shared mobility, transportation, or logistics industries is highly advantageous.Proven track record of managing and leading high-performing teams.Analytical mindset, with experience using data-driven decision-making to drive operational efficiency and growth.Self-motivated and results-oriented, with a strong sense of ownership and accountability.Comfortable working in a fast-paced, dynamic start-up environment, with the ability to adapt to changing priorities.Strong communication and organisational skills.Maori speakers are preferred.Our ValuesMake It HappenWe strive to deliver results with the highest impact and are committed to following through. We continuously optimise through collaboration to achieve the best collective outcomes.Be ProactiveWe seize the initiative and are always looking for continual improvement, for ourselves, our team and the cities we serve. We relish the chance for action even if it leads us outside of our normal scope.Trust Facts Over OpinionsOur decisions are evidence-based. We assess situations fairly, wherever possible using reason and logic rather than unverified opinions.Stay CuriousWe ask questions, challenge assumptions, learn from mistakes and are ready to leave behind what we thought we knew.Do More With LessWe understand that both time and resources are finite. We balance our priorities and think strategically about how we can maximise our impact and the return on investment.If you are passionate about making a real-time impact and want the opportunity to play an instrumental part in our growth story, we want you riding for our team!Start Date: Subject to Neuron securing the contract in AucklandWe are excited about the possibility of you joining our team. Please note that this offer is contingent upon our successful tender of the necessary licence to operate from Auckland Council. Should we not secure this licence, we will unfortunately be unable to offer you a position at this point in time.
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