Lead the operational management of the University's information hub and enquiries management functions which provide professional and welcoming services to prospects, students and the public.
This role is responsible for a team of permanent and casual staff who utilise our Customer Relationship Management (CRM) system to provide first-contact enquiries resolution and pastoral care triaging support in alignment with recruitment and retention goals.
Some tasks of the role include: Service management - prospects, students, whanau and the public experience quality and responsive first-contact services.
Recruitment & retention - student recruitment and retention goals are supported through the delivery of comprehensive CRM-driven enquiries management, professional pastoral care support and innovative student experience initiatives.
Team leadership - ensuring your team puts students at the heart of everything and services are always conducted to a high standard.
This is a permanent role working 37.5 hours per week based at our Lincoln Campus.
The salary range is set at $60,000 - $65,000 per annum.
To be successful in this role you will need: A relevant tertiary qualification and/or significant equivalent experience, preferably in the education sector.
Experience utilising CRM (Dynamics preferred) for sales, queue management, service management and enquiries automation.
Understanding of the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 is essential.
Understanding of positive youth development through strengths-based learning.
Demonstrated experience supporting young people in a pastoral care or other support function, preferably in an education environment.
Experience in managing staff, setting priorities and ensuring a consistent and responsive service approach.
Demonstrated commitment to Manaakitaka and Lincoln University values.
As an employee of Lincoln University, you can reap the rewards of working in a supportive organisation with a commitment to equal employment opportunity, diversity and inclusion.
From day one you will be eligible to our staff benefits such as: Professional growth with our staff training & development programme.
Six weeks paid leave per year (based on 1.0 FTE).
Annual salary reviews.
Contributions towards eye tests and the cost of glasses.
Free on-site car parking.
Work-life balance with a family-friendly, flexible work environment.
Access to free confidential wellbeing support services through ClearHead.
Access to employee member benefits with Southern Cross Health Insurance.
A state of the art, on-campus gym with discounted fees.
Access to on-site early childhood centre with discounted staff rates.
Access to various staff social groups and activities.
Te Whare Wanaka o Aoraki Lincoln University is a distinctive, specialist University focused on advancing knowledge through impactful research and higher education that benefits land-based industries in New Zealand and worldwide.
Our University's campus is at the centre of the Lincoln research precinct and is complemented by a network of university-owned farms and research stations, which are crucial to combining good education and training with demonstration and skills.
Students are at the heart of Lincoln University and we inspire them to make a difference through the delivery of world-class teaching and research to grow their potential and help shape a more sustainably productive world.
We are a progressive university with an ambitious vision and a commitment to having a professional workforce that reflects the diversity of its community.
Staff engage students, parents, government, iwi, the wider community and many other external stakeholders and are expected to uphold the reputation of Lincoln University through the way they undertake their work.
Please apply online with your CV and cover letter.
Applications received via email will not be considered, however specific enquiry relating to the role can be made to We will be considering applicants who have current unrestricted legal working rights in New Zealand.
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