Executive Housekeeping Manager - Sudima Christchurch City We are currently seeking an experienced Executive Housekeeping Manager to join our team at Sudima Christchurch City, an 86 room 5-star hotel in Christchurch Central City. In this role, you will be responsible for overseeing the housekeeping operations to ensure cleanliness and guest satisfaction are maintained at the highest standards. You will lead a team of housekeeping staff, develop and implement cleaning schedules and procedures, and work closely with other departments to ensure effective communication and collaboration. This role could be for you if you are looking for your next step in Housekeeping Management and aspire to lead a hardworking team.
Key Responsibilities:
A hands-on approach to managing and supervising the daily operations of the housekeeping department
Financial management, experience in developing and managing yearly department budget
Analyse monthly wage costs, productivity and operating costs results whilst maintaining efficiencies
Develop and implement training and development plans for your team including succession planning
Regular performance discussions with team members, check-in chats and monthly staff meetings to motivate and inspire team members
Train, motivate, and lead a team of housekeeping staff
Organise team building activities for your team
Ensure all guest rooms and public areas are clean, well-maintained, and hygienic
Develop and implement cleaning schedules, standard operating procedures, and quality standards
Monitor inventory levels and order cleaning supplies as needed
Address and resolve guest complaints or concerns related to housekeeping
Conduct inspections to ensure compliance with health, safety, and cleanliness regulations
Active involvement in on-site auditing alongside the Hotel Manager
Daily, weekly, monthly task schedules to be monitored and adhered to
Collaborate with other departments to ensure the highest level of guest satisfaction
Work alongside the maintenance department to develop and maintain a preventative maintenance plan
Build strong relationships within the hotel and with external suppliers
Requirements:
NZQF Diploma (ANZSCO Skill Level 2) or at least 3 years of experience
3 years of experience in a similar management role in a 4.5/5 star environment
Proven leadership and team management skills
Excellent attention to detail and organizational skills
Strong knowledge of housekeeping operations and procedures
Effective communication and interpersonal skills
Ability to work well under pressure and meet deadlines
Flexible availability, including weekends and public holidays
Knowledge of health and safety regulations
Proficiency in using, storing and managing cleaning chemicals and equipment
Proven experience using payroll, purchasing and HMS software
Proficiency with Microsoft Office suite. Intermediate use of Microsoft Outlook and Excel required.
Benefits:
Free onsite car parking and a meal is provided on shift
Uniform supplied
Excellent reward & recognition events
Long service and anniversary program
Staff, Friends and Family rates within our network
Paid training and individual Employee Development Plans
Training towards NZQA qualifications and our very own digital learning Academy
Mentoring Programme
Who We Are - Ko Wai Matou
Hind Management builds, operates and manages high performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.
At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.
Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We're looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that's passionate about putting people first.
Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
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