About the Role:
We are currently seeking an experienced Executive Housekeeping Manager to join our team at Sudima Christchurch City, an 86 room 5-star hotel in Christchurch Central City. In this role, you will be responsible for overseeing the housekeeping operations to ensure cleanliness and guest satisfaction are maintained at the highest standards. You will lead a team of housekeeping staff, develop and implement cleaning schedules and procedures, and work closely with other departments to ensure effective communication and collaboration. This role could be for you if you are looking for your next step in Housekeeping Management and aspire to lead a hardworking team.
Key Responsibilities:
A hands-on approach to managing and supervising the daily operations of the housekeeping department.
Financial management, experience in developing and managing yearly department budget.
Analyse monthly wage costs, productivity and operating costs results whilst maintaining efficiencies.
Develop and implement training and development plans for your team including succession planning.
Regular performance discussions with team members, check-in chats and monthly staff meetings to motivate and inspire team members.
Train, motivate, and lead a team of housekeeping staff.
Organise team building activities for your team.
Ensure all guest rooms and public areas are clean, well-maintained, and hygienic.
Develop and implement cleaning schedules, standard operating procedures, and quality standards.
Monitor inventory levels and order cleaning supplies as needed.
Address and resolve guest complaints or concerns related to housekeeping.
Conduct inspections to ensure compliance with health, safety, and cleanliness regulations.
Active involvement in on-site auditing alongside the Hotel Manager.
Daily, weekly, monthly task schedules to be monitored and adhered to.
Collaborate with other departments to ensure the highest level of guest satisfaction.
Work alongside the maintenance department to develop and maintain a preventative maintenance plan.
Build strong relationships within the hotel and with external suppliers.
Requirements:
NZQF Diploma (ANZSCO Skill Level 2) or at least 3 years of experience.
3 years of experience in a similar management role in a 4.5/5 star environment.
Proven leadership and team management skills.
Excellent attention to detail and organizational skills.
Strong knowledge of housekeeping operations and procedures.
Effective communication and interpersonal skills.
Ability to work well under pressure and meet deadlines.
Flexible availability, including weekends and public holidays.
Knowledge of health and safety regulations.
Proficiency in using, storing and managing cleaning chemicals and equipment.
Proven experience using payroll, purchasing and HMS software.
Proficiency with Microsoft Office suite. Intermediate use of Microsoft Outlook and Excel required.
Who We Are - Ko Wai Matou
Hind Management builds, operates and manages high performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.
At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do.
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