Company Description Welcome to Mercure Townsville, a resort style Hotel and one of the market leaders in the region. Set lakeside amidst 11 acres of lush tropical gardens, the hotel offers 174 spacious, well-appointed rooms, with views across the lake or pool or through the gardens. Mercure Townsville boasts the largest hotel freeform swimming pool in Townsville, with a spa and an area for children, as well as tennis courts, a poolside restaurant and award winning conference facilities. Our goal is to consistently provide innovative, high-quality products to hotel customers and it is our talented and dedicated employees who contribute to our success, hence why we are focused on motivating & retaining talented employees. Job Description Ensure food standards, preparation, presentation and cooking techniques are established and monitored to meet Brand Standard guidelines and maintained. Design and produce creative and innovative menus ensuring adherence to brand specifications and standards. Supervise the function of all kitchen talents, facilities and costs, contributing to maximizing the overall food & beverage department profit. Coordinate an effective and efficient payroll management/resource allocation by establishing a flexible workforce throughout the division, based on the principles of multi-skilling and multi-tasking. Monitor all costs and recommend measures to control them. Cultivate a positive work environment and identify existing skills and potential, ensuring development of kitchen team members. Handle guest and heartist enquiries in a courteous and efficient manner, reporting guest complaints or problems if no immediate solution can be found and assuring follow-up with guests. Be responsible for the food hygiene and safety of the kitchen as a whole. Ensure that health, hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures. Qualifications Relevant trade qualifications. Minimum of 3 years in a similar capacity with proven records. Ability to work under pressure. Experience in controlling labour and food costs is essential. Strong interpersonal and problem-solving abilities. Excellent written and verbal communication skills. Demonstrated experience in leading and inspiring an enthusiastic and talented kitchen team to deliver a memorable culinary experience throughout our restaurant. A strong understanding of food cost and control. Knowledge of food safety requirements. Additional Information Due to the permanent nature of this position, we are only considering candidates who possess long-term work rights in Australia. Applicants should be eligible to commit to a continuous, long-term work arrangement without requiring visa sponsorship now or in the near future. We're an Accor Hotel! We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. In return for your commitment, we offer fantastic career opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel and partner discounts worldwide, yearly service recognition rewards, free and confidential employee assistance program, and industry-leading training with Accor Academy. #J-18808-Ljbffr