Vantage Automotive Limited is a proud member of the Sime Darby Motors Group, driven by a customer-first culture guided by our ethos of trust, reliability and quality.
As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our diverse expertise to guarantee customer satisfaction.Job ResponsibilitiesConsistently analyse relevant Aftersales Market data along given parameters, e.g.
age distribution, car models, customer retention customer segment, components and partsBased on Market Analysis and in coordination with Brand Principal, initiate and conduct programs, campaigns and promotions to improve retention, throughput, parts sales/throughput, labour sales/throughput and revenue.Regularly monitor and market intelligence on pricing for parts, labour and accessories to meet revenue- and profit targets.To assist the Aftersales Development team in strategic sourcing for Aftersales through the development of sourcing strategy, management of tender projects, supplier development, contract management and negotiation etc.
to generate cost savings and maximize profitManagement of business partners, suppliers, and contractors to ensure they adhere to contract scope and requirements; at the same time ensuring they are well integrated with VAL employees and work processesTo develop creative strategies to improve sales of existing products/services and/or to source suitable new products/services for cars.To engage in projects to open up new opportunities and revenue streams for AftersalesTo develop programs and strategies to achieve various business objectives such as parts purchase targets, VoC targets, Group Financial targets, customer retention etc.To assist in managing the various Aftersales customer feedback channels such as VoC survey, Aftersales email, Call Centre, Salesforce etc to ensure that the customer's feedback is being attended toManagement and optimization of the customer experience and contact jointly with CRM team via various channels such as Call Centre, emails, SMS and phone calls.Work closely with Sales, Marketing, CRM, Parts, Service, and other support teams for all Aftersales collateralsEnsure that marketing collaterals and communications adhere to VAL standards, Brand Principal and government bodies guidelines and requirementsTo manage the relationship with Brand Principals (& CRM Department)To collaborate with the marketing department to build customer loyalty programs with Service ManagersJob Requirements:Degree in relavent fieldsAt least 3 years of working experienceExcellent presentation skillsHigh degree of interpersonal skillsAbility to read and interpret raw data and summarize it into a concise report.Knowledge of the automotive market preferred.Sime Darby Motors is the automotive arm of Sime Darby.
One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan.
A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.
Your application will include the following questions: Which of the following statements best describes your right to work in Singapore?
What's your expected monthly basic salary?
Vantage Automotive Limited is the exclusive distributor of innovative top-line Continental marques such as Peugeot and Ford in Singapore.
We have also recently been appointed exclusive retail partner of BYD passenger cars in Singapore, furthering its expertise in automotive retail with electrification.
The Company also deals with pre-owned vehicles trading.
As a member of Sime Darby Group, we belong to one of Asia's largest automotive groups, with distribution and retail operations spanning the entire Asia-Pacific.Due to our expansion and our vision of becoming the leading automotive company in the region, we seek suitably qualified, passionate and professional individuals to join us.Vantage Automotive Limited is the exclusive distributor of innovative top-line Continental marques such as Peugeot and Ford in Singapore.
We have also recently been appointed exclusive retail partner of BYD passenger cars in Singapore, furthering its expertise in automotive retail with electrification.
The Company also deals with pre-owned vehicles trading.
As a member of Sime Darby Group, we belong to one of Asia's largest automotive groups, with distribution and retail operations spanning the entire Asia-Pacific.Due to our expansion and our vision of becoming the leading automotive company in the region, we seek suitably qualified, passionate and professional individuals to join us.
Don't provide your bank or credit card details when applying for jobs.
Researching careers?
Find all the information and tips you need on career advice.
#J-18808-Ljbffr
