We are seeking an enthusiastic and technically minded Entry Level Support Engineer to join our growing team at New Era IT Ltd. This full-time role is based on our client sites, providing vital IT support and problem-solving to our diverse range of clients in the education sector. As a key member of our IT support team, you will play a crucial part in ensuring the smooth operation of our clients' technology infrastructure.
What you'll be doing
Responding to and resolving a wide range of IT support queries and issues through phone, email and remote access.
Troubleshooting and diagnosing hardware and software problems to provide efficient and effective solutions.
Setting up new user accounts, devices and software, and providing training to end-users as needed.
Maintaining detailed records of support activities and generating reports on support performance.
Collaborating with the wider IT team to implement system enhancements and optimisations.
Assisting with project work, including the deployment of new technologies and infrastructure.
What we're looking for
A relevant tertiary qualification in IT, computer science or a related field.
Strong technical problem-solving skills and a keen interest in emerging technologies.
Excellent communication and interpersonal skills to effectively liaise with clients.
A customer-focused approach and the ability to provide high-quality support.
Some previous experience in an IT support or help desk role, ideally in a professional services environment.
Familiarity with common desktop software, operating systems and hardware troubleshooting.
What we offer
Opportunities for professional development and career progression.
A healthy work-life balance.
A collaborative and supportive team environment.
About us
New Era IT Ltd is a leading IT services provider, specialising in tailored solutions for businesses of all sizes. With a focus on delivering exceptional customer service, we pride ourselves on our technical expertise, innovation and commitment to excellence. Join our team and be a part of our ongoing success story.
Apply now to become our next Entry Level Support Engineer!
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