The Registrar's Office at Selkirk College is seeking a service-focused, process-driven, individual to support its Nelson team in providing excellent support to students. Reporting to the Associate Registrar, Recruitment, Admissions & Enrolment and working closely with the Enrolment Services Coordinator, this position shares the responsibility for providing admission and registration related services to students and College programs in accordance with established procedures. Other duties include responding to related inquiries and requests, supporting recruiting and strategic enrolment initiatives, and the detailed maintenance of related records, procedures and support functions.
The position will work from campus, on-site, Monday to Friday, during regular College hours but may be asked to support special events that may fall on weekends (infrequently).
Main Duties and Responsibilities
Liaises with School Chairs in regards to the recruitment and retention of students
Provide to students, staff, and the public timely and accurate information and service related to the College's programs, student services, and specific admission and registration related policies and procedures
Processes large volumes of applications/registrations
Confirm admission status of new applicants and continuing students based on approved College, program and course prerequisites
Accurately enter, assess, retrieve and maintain student information in a variety of electronic systems and formats
Collect, track and communicate with prospective students to encourage movement through the enrolment funnel
Create, implement and maintain program and course waitlists
Prepare and distribute correspondence, forms, and reports as required
Maintain updated knowledge of Program and College policies and initiate development/revision of procedures and guidelines
Provide support to other Enrolment Officers and training to new Enrolment Services staff
Liaise with school/departments, agents, sponsors external agencies and other institutions as required
Participate in and support recruiting and strategic management events and strategies and student experience activities such as Convocation
Perform other duties and projects
Skills, Knowledge and Abilities
Knowledge of College admission/registration/policies and procedures and enrolment management practices
Ability to apply initiative to individual and team efforts
Excellent interpersonal and collaborative skills
Strong customer service, communication, and conflict resolution skills
Proven proficiency in Windows, Word, Excel, Access and internet
Excellent organizational skills and the ability to set priorities when encountering conflicting demands
Excellent attention to accuracy, detail, process, and confidentiality
Experience working in a Student Records System and Student Ledger is preferred
Education and Experience
Completed high school plus a two-year Business Administration or equivalent related post-secondary program.
Minimum three (3) years of related experience preferably including process management, post-secondary admissions, recruitment, or other related experience.
High level of cultural competency learned through experience working with diverse groups in education and or service environment.
This is a regular, full-time position commencing November 4, 2024. The salary is pay grade 8 - $32.41 per hour - in accordance with the PPWC Collective Agreement.
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