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Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold's products address the Messaging, Loyalty and Experiences marketing offerings, to a customer base that is categorized in three segments: Enterprise, Professional and Commercial. Marigold provides the most comprehensive set of use cases for Marketers at any level. Headquartered in Nashville, TN, Marigold has offices globally across the United States, Europe, Australia, New Zealand, Malaysia, India, South America and Central America, as well as in Japan.
The Role
This role is with the Liveclicker team, which is a next-level personalization platform that works with other Marigold (or even third-party) ESPs to make emails more engaging, interactive, and profitable. Liveclicker allows our customers to easily adjust their emails at any time – even after they reach the inbox – so their message is always relevant and impactful.
Liveclicker is looking for an experienced Engineering Manager to lead a team of highly skilled engineers maintaining and improving a high-scale, always-on, SaaS platform in the marketing-technology space. We're looking for someone that not only has a strong technical background, but good emotional intelligence to manage our engineering team, and also the drive to build relationships with support and product to make a cohesive business unit. The right candidate will be hands-on capable with a background in either software engineering, or devops. Whilst we don't expect you to be hitting a large number of story points every week, we want a leader for the team who can jump in with the engineers and help them develop practical solutions with the benefit of relevant experience and knowledge.
This role would suit a senior engineer wanting to step up, a principal wanting to take on more management responsibility, or maybe a proven manager from an existing small SaaS business.
The Team
The Liveclicker team is geographically diverse with staff distributed across NZ, AU, UY, and UK, requiring someone with a good mind for asynchronous management and team operations. This role is NZ-wide remote, although we do also have an office in Wellington if you're the type of person who likes getting out of the house and chatting to some humans IRL from time to time.
Managing an international team is a fantastic opportunity to build on your remote leadership skills, and provides the opportunity for you to enjoy flexible working hours. To accommodate your team's time zones, you'll attend two weekly team calls from 18:00-20:00 NZST. We appreciate your adaptability and, in return, offer the freedom to tailor your schedule. Starting late or taking a midday break? That's cool with us! We'll support you in balancing out the late starts, and support your ideal work-life balance! You can structure your day to maximize both productivity and personal enjoyment, joining us later in the day when it suits you best. Embrace flexibility and join us in achieving great things together.
What You'll Do
You will be part of the technology leadership team, helping to shape engineering policy, best practices, and drive the direction of the engineering organization.
You'll drive an Agile, product-aligned Sprint team to design, build, and maintain our marketing platform.
You'll partner with our product management and UX teams to build a powerful, yet easy to use platform.
You'll own the technology strategy and long-term technical roadmap for your part of the platform, working with Product to find the right balance of features and tech debt.
You'll be responsible for the long-term career growth and day-to-day feedback of your team members.
You'll be responsible for ensuring that your team processes are efficient and add value, and facilitating discussions on best practices.
Be hands-on with a range of technologies including NodeJS, AWS, Lambda, ECS and PHP.
Contribute to education, documentation and support for the broader Liveclicker organization, including interfacing with our Support and Customer Success teams.
Use your expertise and experience to help make technical improvements and to establish best practices across the engineering organization.
Manage the on-call rotation for the team and act as a senior escalation point for the team.
About You
You're someone who loves technology and cares deeply about the products you build and the customers who use them.
You have experience leading a team of engineers, providing your team members with day-to-day feedback, mentorship, and helping them with their career growth.
You have 5+ years experience building quality, production-grade systems, with a background in either software or infrastructure engineering.
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