Queenstown, Eastern Cape, South Africa OPS 7 DIV 35 - QUEENSTOWN CENTRAL
Ensure relevant documentation for all transactions is checked and recorded when stock and/or fixed assets leave the Store or when Customers return stock.
Requirements:
Minimum Grade 12 and 1 (one) year work related experience or 2 (two) years' work related experience
Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
Must be literate
Must have strong numeric skills
Proven attention to detail
Must be able to work under pressure
Must be willing to work shifts, weekends and Public Holidays
Security Responsibilities:
Ensure no goods leave Cashbuild stores without the relevant documentation
Complete all documentation correctly and fully
Capture correct date, time, sequence, and signature on documents
Ensure all Customer returns are correctly recorded in the End Controller book and authorised
Ensure back up employee available for area of responsibility with shift changes, lunch, and tea breaks
Sign the End Control keys IN/OUT daily
Ensure all exit/entry doors are closed if not in use
Ensure loading and off-loading shutter doors are closed at all times when not in use
Report all suspicious behaviour and vehicles which could pose a risk to Cashbuild and its Customers to Management
Conduct random searches on Employees when they leave the Store
Customer Service Responsibilities:
Offer fast, friendly and efficient service to all Cashbuild Customers when checking in and out Customers' goods
Direct Customers to the relevant person who can assist them.
Operational Responsibilities:
Adhere to Ready for Business and Beyond my Control as per the CB Way
Performance Responsibilities:
Achieve set targets and complete work accurately and at the required standard
Deliver best practice quality/standards as established in the company
Make an effort to follow through on commitments
Problem Solving Responsibilities:
Identify problems and seek root causes
Resolve problems and escalate issues accordingly
Use relevant information available in own department and operational work environment to resolve problems
Decision Making Responsibilities:
Make decisions within the framework of company policies and within set timelines
Consider consequences of decisions made in area of responsibility
Implement decisions made in line with agreed processes and policies
Planning Responsibilities:
Plan within the framework of operational/department policies and procedures
Pressure Handling Responsibilities:
Handle pressure well and maintain consistency in controlling own responses irrespective of time or workload pressures
Communication Responsibilities:
Demonstrate courtesy and effectiveness when dealing with others in day-to-day communication in line with company values
Ensure relevant information is shared with appropriate stakeholders
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