We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
As an Enablement Lead, you will develop and deliver robust capability and enablement plans in line with the Universal Skillset framework that continuously develops our frontline teams.
You will work closely with the L&C, D&D, and Process COE teams to develop these plans that align to business deliverables including customer champion readiness.
Ko to mahi – what you'll do
You will lead the creation and maintenance of best practice learning solutions for SME&C frontline teams.
Induct and cross-skill at scale; focused on activities being driven by the Universal Skillset framework.
Identify competency gaps through Performance & insights and/or Customer Champion readiness surveys; deliver solutions to close the gap.
Enable speed to competency supported by robust certification and reward for the introduction of new products and tools.
Na tou rourou - what you'll bring
Experience in an Enablement or L&C role with experience in content design.
Proven experience in the delivery of learning to adult learners.
Knowledge and understanding of Adult Learning principles.
Previous experience facilitating and training advantageous.
Sound commercial acumen.
Ability to analyze data to drive solutions.
Some experience in Project Management.
Joining the One New Zealand whanau will stretch you, challenge you, and provide opportunities you've been seeking to expand your career.
You'll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.
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