Company Description Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.
Responsibilities Follow departmental policies and procedures and service standards
Maintain a clean, safe, hazard-free work environment at all times
Report all maintenance issues on the floor and rooms
Perform other housekeeping tasks: turndown, midnight duty, and houseman runner
Complete housekeeping projects within a timeline
Report any discrepancies and always follow the DND procedure
Ensure all Guest Room Amenities are replenished when required
Report Mini bar items consumed by guests while servicing the room
Report and surrender all Lost & Found items in the room
Update room status accurately
Guestroom Experience Consistently offer courteous, professional, efficient, and engaging service
Respond to guest requests and queries in a timely manner
Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Supervisor if no immediate solution can be found
Report any suspicious or strange behavior from a Guest or Employee
Operational Responsibilities Keep all keys and mobiles signed out in a secure manner and return them at the end of duty
Maintain proper usage of cleaning supplies and equipment
Report lost and broken items
Follow all safety, emergency, and sanitation policies
Return and properly tag all lost and found articles in the Housekeeping Office
Attend and complete monthly training hours goal/target
Complete special projects within a timeline
Qualifications Your experience and skills include:
Warm and caring personality; previous housekeeping experience is an asset
Ability to anticipate and focus attention on guest needs, being professional and welcoming
Excellent organizational skills and time management
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