Employment Support Representative | Kaihapai Mahi, Job Connect Contact Centre - Lower Hutt at Ministry of Social Development, Wellington - WairarapaFull-time, 6 month fixed term opportunitiesStart date: 10 February 2025Starting salary $60,707If you are on the lookout for an opportunity to make a difference to the lives of New Zealanders looking to find meaningful and sustainable employment…then read on.You will need to be able to project energy, motivation, and tenaciousness in your conversations over the phone to our clients. You will be driven by your willingness to want to know what's important to our clients and their whanau and help guide them through the services and employers that will bring them closer to their goals of finding employment.We pride ourselves in our commitment to delivering great customer experiences every time.Perks and Benefits:Flexible working arrangementsCapability development framework to support your career aspirations with usStaff discount on Southern Cross Health InsuranceA modern office setting with contemporary contact centre technologyLots of practical wellbeing support through Poutuara - peer support, Employee Assistance ProgrammeAccident insurance coverage for MSD staffSalary range: $60,707.00 - $72,990.00To be successful in this role, you'll be someone who:Champions quality customer serviceEmbraces a love of learning and a drive to help othersEffective communicator in both written and verbal formDemonstrable skills in building professional and collaborative working relationshipsKnows how to be resilientAdapts positively to changing environmentsKnows what empathy sounds likeAttention to detail with a solution-focused approachCompetent and confident in navigating multiple IT systemsKnowledge or experience in recruitment is an advantage, but not essentialThese are full-time (37.55 hours per week) opportunities.You will be rostered to work shifts, usually between 8am and 6pm.We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.Key Recruitment InformationWe are shortlisting as we receive applications, and will keep you updated, so please ensure you are contactable via phone or email.If you're shortlisted, the recruitment process will include a video assessment, interview, and reference checking.Make sure your CV is up to date, so we can get an idea about your skills and experience.Candidates must be able to provide two work references (your current and previous employer) and be able to pass a NZ police check.Candidates must hold NZ Citizenship or a Permanent Resident visa at the time of application.How to apply | Tono maiTo apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.Internal MSD Employees– please apply through your myHR portal at work.Joining usJoining MSD means being part of a whanau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment.If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
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