Determining software and hardware requirements to provide solutions to problems and assessing damage and cost of repairs.
Ordering replacement parts as required.
Responsibilities:
Chip level Laptop and Mobile PCB Board repair.
Timely and efficient repairs of mobile phones and electronic devices.
Test the parts to ensure they work properly and use diagnostic tools to assess computer systems.
Analyze information and recommend appropriate hardware to users.
Service on-site and in-store, upgrade and maintain devices.
Download and install appropriate software, operating systems, anti-virus, and drivers.
Attend and assist the company's customers with their computer support needs in a timely and professional manner.
Build a strong relationship between the company and its customers to enhance satisfaction and overall goodwill.
Assist customers in choosing products by providing information on quality characteristics, warranties, and maintenance.
Maintain an up-to-date and comprehensive knowledge of products available for sale and ensure that customers have a wide selection to choose from.
Ensure that new stock arrives with the correct model, design, and quantity.
Manage stock inventory to ensure that client products are available and place orders with suppliers when necessary.
Troubleshoot and perform diagnostics to repair mobile phones and computers; deal with store-level inquiries and complaints and monitor customer service.
Check that all the products you sell are well displayed.
Ensure that promotional plans are properly communicated to customers to facilitate soft selling.
Suggest methods for improving the client base and expanding the business while maintaining health and safety standards and procedures.
Minimum Requirements:
Related IT qualification in diploma or equivalent from Overseas.
At least 2 years of relevant work experience required.
Job Types: Full-time, Permanent
Pay: $31.00 – $35.00 per hour
Expected hours: 30 – 40 per week
Schedule:
8 hour shift
Afternoon shift
Day shift
Evening shift
Morning shift
Shift work
Application Questions:
Are you an NZ Citizen, NZ Permanent Resident, or NZ Resident?
Do you have any experience as an Electronic Repair Technician?
Application Deadline: 06/09/2024
Expected Start Date: 15/10/2024
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