Job Description Reporting into our TWS Omni Strategy & Experience Lead, your role centres around managing the lifecycle of our products online to ensure our full range is available for customers to shop with rich product information, optimal search and navigation. As the window to our stores, we want you to ensure our online experience mirrors the needs of the broader business and no customer is disappointed with an "out of stock" or 'missing image' message and can find what they are looking for first time. We are looking for a high energy individual who wants to take this role and own it! The role will require you to work quickly and juggle many tasks, across a number of systems at once. You will have a passion for finding ways to be more efficient, through scripts or simply questioning business processes, and also the patience to do mundane tasks at times. Core responsibilities will see you: Diagnosis & fix of issues across pricing, promo, imagery, product data & integration. These issues stop customer being able to view our full assortment & purchase online. Effectively manage to product lifecycle online Manage store hours & changes to opening hours online Manage pre-orders to ensure optimal online availability Manage onsite badging & filtering to ensure key messages communicated to customers e.g. promos, new in, online only etc Manage category hierarchy including manually managed categories, Specials and MTEs Search & sort optimisation Operational support across other digital platforms e.g. Eagle Eye, Dynamic Yield, Bizarre Voice etc. Qualifications You'll be analytically minded and numerically savvy with a strong understanding of trading a digital business in an omni-channel environment. You've got a strong affinity with multi-category retail industry with a commercial & customer focused mind-set. We're looking for: Attention to detail and a high degree of accuracy with data Ability to see through the customers eyes when reviewing data Solid understanding of Google Analytics Intermediate to advanced Excel including ability to do basic VLOOKUPs Experience working within an ecommerce / marketing environment Ability to partner with others Strong ability to set priorities Attention to detail Technical aptitude Problem solving skills It would be great if you also had: Understanding of SQL/Databases advantageous XML experience a bonus Knowledge & experience with Salesforce Commerce Cloud, Salesforce Marketing Cloud, Eagle Eye, BazaarVoice Additional Information Working with The Warehouse Group | Ta matou tapaetanga At TWG, we believe in giving people the opportunity to grow, develop and realise their career ambitions. When you join us, we offer a range of benefits that work for you, your lifestyle and your career which include: Discounts across our brands Paid birthday day off for permanent team members Free parking at our Northshore support office We value collaboration & flexibility – embracing hybrid working – up to 2 days working from home per week Onsite gym and café at our Northcote support office 26 weeks paid parental leave for permanent team members A range of wellbeing support and development opportunities If you think your background might lend itself well to success here, then get in touch and we look forward to talking! #LI-SP1
