About the roleAre you an experienced and driven hospitality professional looking to take the next step in your career?The Hangar Bar in Henderson, Auckland is seeking a talented Duty Manager to join our dynamic team. As Duty Manager, you will play a key role in the day-to-day operations of our vibrant bar and restaurant, ensuring exceptional customer service and efficient management of our staff.This is a full-time position based in our modern Henderson location.What you'll be doingSupervise and coordinate the front of house team to deliver a seamless customer experienceManage shift scheduling, staff training, and performance monitoringMaintain high standards of cleanliness, safety, and compliance across the venueHandle customer queries, feedback, and complaints with professionalism and careAssist the General Manager with administrative tasks and reportingLead by example and foster a positive, collaborative team cultureContribute to the development and implementation of new initiatives and strategiesWhat we're looking forMinimum 3 years of experience in a similar duty manager or supervisory role within the hospitality industryExceptional communication and interpersonal skills, with the ability to lead and motivate a teamStrong problem-solving and decision-making abilities, with a focus on customer serviceProficient in using hospitality management software and point-of-sale systemsThorough knowledge of liquor licensing, health, and safety regulationsA genuine passion for the hospitality industry and a commitment to delivering outstanding customer experiencesWhat we offerOpportunities for career growth, learning, development and on-the-job product trainingStaff discount card that can be used at all of The Trusts venues and storesTake a day's paid birthday leave (after a qualifying period)Discounted gym membership at The Trust Stadium GymDiscounted rates at our Quality Hotel Lincoln GreenFree Life insurance equal to one year's pay and discounted medical insuranceFree annual Flu vaccinationFree and confidential employee assistance programme4% employer contribution to your kiwisaver, matching your contributionsAbout usThe Hangar Bar is a vibrant hospitality destination located in the heart of Henderson, Auckland. We pride ourselves on providing a lively and welcoming atmosphere, serving up delicious food, and a wide selection of drinks. As part of the local community, we are dedicated to delivering exceptional customer experiences and creating a positive, inclusive work culture for our team.If you're ready to take the next step in your hospitality career, we'd love to hear from you. Apply now to become our new Duty Manager at The Hangar Bar.You must be eligible to work in New Zealand to be considered for this role.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a duty manager?Do you hold a current New Zealand General Managers certificate?Do you have customer service experience?
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