Tuesday, 2 April 2024
The Travelodge Hotel Wellington is recruiting a passionate hospitality professional for the full-timerole of Duty Manager to work 2 days and 3 Nights.
About the role…. Reporting to the Assistant Hotel Manager you're pitch-perfect when it comes to understanding and exceeding guest expectations. You drive and thrive on meaningful connections – with both guests and the team. You're a natural-born leader, a role model for our frontline, and an occasional peacemaker and problem-solver!?
Key Responsibilities include (but are not limited to:) Day shift Lead the "hands-on" day-to-day operations of the hotel and front office team members. Coordinate tasks for each shift and delegate to receptionists Manage the daily check-in/check-out process and procedures. Conduct daily team briefings Resolve guest complaints promptly and efficiently Prepare and deliver daily occupancy reports Night Shift Oversee and manage all operations during the night shift Audit the day's activities and complete daily balancing of the hotel's transactions. Deliver a high level of customer service during all guest interactions. Conduct Guest arrivals and departures. Experience in front office/guest service with supervisory experience Able to work under pressure, with a high level of accuracy and detail Reliable and Punctual Previous experience in accounting, dealing with numbers or following systems (desirable) Immaculate grooming and personal presentation Working knowledge of a PMS (Opera or Protel) - desirable Proven consistent high-level delivery of customer service. Strong communication skills (written and verbal) Currently hold a LCQ and Manager certificate. Supportive, friendly team and company culture Global hotel discounts for you and your family and friends Travel and wellness discounts Paid Birthday leave to celebrate the day and eat cake Food and Beverage discounts at our cool bars with amazing views Leave options to attend to the things in life that are important to you Paid parental leave International exchange-the chance to explore your career on the other side of the globe Learning & development career progression Community (Giving back) Recognition with your chance to shine To be considered for this role, you will require Full Working Rights for New Zealand. Like you, we nurture and celebrate the passionate and the talented, and we promise to give more back. So dive in and find more as part of our leadership team at TFE Hotels!
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Life at TFE is brimming with possibility. We're the only international hotel group headquartered in Sydney, and we're looking for passionate people ready to dive in and move with us. Today, we have seven brands, with 69 hotels, in six countries… and we're not stopping there, with 20 new hotels underway and more in the pipeline. Everyone at TFE is invited to take ownership and help shape our future. If you're authentic, flexible, and talented, you'll find more than you expected, and we'll support you every step of the way.
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