DescriptionReady to take on a leadership position and assist with our operations in the Marlborough region? We have just the opportunity for you working in both Blenheim and Picton to ensure things run smoothly.Leadership roleMarlborough basedLarge, stable, global organisation with opportunity to move internallyAbout the role :As a Duty Manager, you will control the day-to-day operations of all staff and fleet within the Marlborough region. This will include the coaching of counter employees to ensure that the Customer Service and Sales process is followed, the management of team members in general and the flow of vehicles in the car park and wash.This is a busy role with no two days the same and is critical to the operation of our business!Leading and managing the team on shift through sales coaching and mentoringMarketing Avis Budget products and services through identifying to customer needs, maximising sale opportunities and meeting sales goals set by management.Ensure that vehicles for rent meet company standards for cleanliness, mechanical / body condition, and roadworthinessEnsure that returned vehicles are checked for body damage and report where necessaryWorking efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision.Developing and fostering a harmonious team environment through counselling and resolving conflicts and disciplinary issues in accordance with the guidelines in collaboration with the Branch Manager.Rostering and scheduling employees matching the needs of the businessSatisfying Net Promoter Score (NPS) and Client Service Incentive (CSI) targets set.Participating in recruitment and selection of new staff where requiredWhat we are looking for :Previous experience in supervisory or leadership role with sound coaching and mentoring skillsDemonstrated understanding and use of Customer Service and Sales techniques and processesExcellent verbal and written skillsKnowledge of Workplace Health and SafetyA Full Drivers' license is required and the flexibility to work to a rotating rosterSo, what's in it for you?Competitive payFull use of a company vehicleUniform and parking providedLeadership roleEmployee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.Full training provided to help you achieve your goals & reach your potential.About Avis Budget GroupWe don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.POSTPictonMarlboroughNew ZealandR0163386#J-18808-Ljbffr
