Location: Napier, New ZealandEmployment Type: Full-TimeSalary: Competitive, based on experienceAre you passionate about hospitality and looking for a leadership role in a vibrant, customer-focused environment? The Spanish Lady Motel, known for its friendly service and welcoming atmosphere, is seeking a dedicated and proactive Duty Manager to join our team.About UsThe Spanish Lady Motel is a well-established accommodation provider in Napier, catering to travelers with a commitment to exceptional service and a cozy stay. We pride ourselves on creating a memorable experience for our guests, offering clean, comfortable rooms and a team that goes the extra mile.About the RoleAs the Duty Manager, you will oversee the daily operations of the motel, ensuring smooth and efficient service. You'll be the first point of contact for both guests and staff, managing reservations, addressing guest inquiries, and supervising the team. This role is ideal for someone with strong organizational and people skills who enjoys taking ownership of operations.Key ResponsibilitiesGuest Services: Provide a warm welcome, assist with check-ins/outs, and address guest concerns promptly.Staff Management: Supervise, motivate, and train team members to maintain high standards of service.Operations Oversight: Monitor daily activities, ensure smooth workflow, and maintain cleanliness and safety standards.Booking Management: Handle reservations, cancellations, and payment processes with accuracy.Problem-Solving: Resolve operational or guest-related issues efficiently, maintaining a positive reputation.Reporting: Manage daily reports and liaise with the General Manager on operational matters.What We're Looking ForMinimum 3 years experience in a hospitality or management role (preferably in accommodation).Excellent communication and interpersonal skills.Strong problem-solving ability and attention to detail.Proficiency in reservation systems and basic computer skills.Ability to work flexible hours, including weekends and holidays.A friendly, professional demeanor with a customer-first attitude.Why Join Us?Be part of a supportive and dynamic team in a respected local business.Enjoy the opportunity to grow your career in hospitality management.Work in the beautiful city of Napier, surrounded by its stunning coastline and vibrant culture.By joining our friendly team, you'll enjoy stable employment 30 hours per week.How to ApplyIf you're ready to bring your expertise and enthusiasm to the Spanish Lady Motel, we'd love to hear from you! Please send your CV and a brief cover letter outlining your suitability for the role to ****** by 11.12.2024Join us in creating unforgettable stays for our guests – apply today!The Spanish Lady Motel is an equal opportunity employer and welcomes applicants from diverse backgrounds.
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