About the roleThe Fox, a great hospitality establishment in Riccarton, Christchurch, is seeking a skilled and experienced Duty Manager to join our dynamic team.
As a Duty Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our establishment, overseeing the day-to-day activities and providing exceptional customer service.What you'll be doingSupervise and coordinate the front-of-house team, ensuring effective service delivery and a positive guest experienceManage bookings and reservations including function bookingsRespond to customer inquiries and complaints, resolving issues promptly and professionallyAssist in the implementation of policies and procedures to maintain high standards of safety, cleanliness, and guest satisfactionCollaborate with the management team to identify and implement strategies for improving operational efficiency and profitabilityPerform administrative tasks including shift cash upsServe as the main point of contact for the establishment in the absence of the General ManagerWhat we're looking forMinimum 1-year of experience in a similar Duty Manager or supervisory role within the hospitality industryExcellent communication and interpersonal skills, with the ability to effectively lead and manage a teamStrong problem-solving and decision-making abilities, with a focus on providing exceptional customer serviceProficient in using hospitality management software and point-of-sale systemsThorough understanding of hospitality operationsFlexibility to work in a fast-paced environment, including evenings, weekends, and holidaysPassion for the hospitality industry and a commitment to delivering a memorable guest experienceWhat we offerAt The Fox we are committed to providing our employees with a rewarding and fulfilling work environment.
As a Duty Manager, you will enjoy a competitive wage, opportunities for career advancement, and employee benefits.About usThe Fox is a renowned hospitality establishment in the heart of Riccarton, Canterbury, known for our exceptional service, great food, and vibrant atmosphere.
With a strong focus on community engagement, we are committed to providing our guests with an unforgettable dining and social experience.
Join our team and be a part of our continued success!Apply now to become our next Duty Manager and be a key contributor to the success of The Fox.
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