Duty Manager

Restaurant Duty Manager
PURPOSE

To maintain an exceptional standard of hospitality, embracing the values of Manaakitanga, and meeting all legal obligations around the conditions of our on-license.

SPECIFIC DUTIES & RESPONSIBILITIES

Table Planning and Reservations.
Greeting, seating and final contact with guests.
Direct floor and bar crew as needed, working alongside them serving guests as required.
Liaise with Kitchen & Front of House team members.
Lead the team on each shift, providing service in line with company expectations.
Ensure that guests are enjoying their experience and take action to correct any problems.
Prepare final checks, deal with payment and cash handling.
Check customers' identification to ensure they meet minimum age requirements for consumption of alcohol.
Uphold host responsibility protocols, and the conditions of our On-License.
Stock service areas with supplies as needed.
Manage any complaints, dealing with them appropriately.

SKILLS, EXPERIENCE & EDUCATION

1 + years restaurant experience waiting tables and bar service.
Duty Managers Certificate (Or no impediment to immediately gaining one)