Duty Manager

Details of the offer

The Pig & Whistle is a historic pub in the heart of Rotorua. Established in 1993, we have served locals and visitors for 29 years. We strive to be world class in Rotorua.We are looking for a driven individual who can step into the environment with confidence and lead a team with our core values in mind. We look out for each other and have each other's back.Applicants will need to hold a current General Manager's license, or fit the criteria to obtain one. Applicants should hold a Liquor Controller Qualification (LCQ) and must have at least 1 year of experience in a similar environment (customer service, table service, bar environment, licensed premise).Shifts may include working days, nights, and weekends.Responsibilities:Leading, motivating, and supporting the front of house team. Ensuring everyone is aware of their responsibilities for the shift, including liquor compliance.Ensuring shifts are managed smoothly, all customers are greeted, and leave happy & wanting to return.Managing booking enquiries, preparing the tables and staff plan for each shift, and managing walk-ins.Ensuring compliance with the liquor act at all times.Opening/closing the bar, and ensuring all cleaning and security checks are carried out.Managing customer complaints promptly.Assisting with achieving wage and cost targets by minimizing waste, monitoring the roster and staff levels, suggesting ideas for improvements.Communicating with the chefs and kitchen team. Calling accurate wait times, ensuring food is going out to our high standard.Reporting maintenance issues, and when possible contacting the right person to deal with urgent issues.Communicating with Police or Liquor licensing agents as required.Providing training to new and current staff.Please provide as much information as possible with your application. Email ****** if you require additional information.Your application will include the following questions:Do you have customer service experience?How many years of people management experience do you have?Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a duty manager?Do you hold a current New Zealand General Manager's certificate?How would you rate your English language skills?How many years' experience do you have as a Bar Waitperson?
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Nominal Salary: To be agreed

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Duty Manager

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