Company Description Mondrian Singapore Introduction
A breaker of boundaries, the hotel is ideally placed between the mavericks of Chinatown and the makers of the CBD. Today, Duxton Hill is Singapore's most up-and-coming neighbourhood, featuring barista cafes, world-class eateries and bars, art galleries and independent boutiques. Now Mondrian arrives at the top of that hill.
Job DescriptionRole Description This is a full-time on-site role for a Duty Manager position at Mondrian Singapore Duxton. The incumbent will be responsible for overseeing daily operations and ensuring guest satisfaction. They will handle guest inquiries and resolve any issues that may arise. The Duty Manager will also manage the front desk and supervise the team, ensuring smooth operations and excellent customer service.
How your day looks like? Take ownership and responsibility for Duty Management shiftsRecord in the Duty Log all/any incidents that occur in the hotel and follow up with the Front Office Director and/or Hotel ManagerReport any accident, incident, theft for both internal and external guests, and liaise with Security & Safety Manager as appropriateKnowledge of all arrivals and departures, using guest name at all timesCheck current day arrivals and departures, taking appropriate action in the event of fully booked situationsFully conversant with current availability situation at any given time, and also future availabilityFully conversant with all hotel room types, numbers, layout, locations, ratesLiaise with Housekeeping and Engineering as required for Out Of Order roomsEnsure accuracy of input into reservation/front desk systems, and content/legibility of registration cardsManage upselling opportunities, email capture and other Front Office initiativesEnsure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and proceduresUndertake and complete any special projects, tasks or other reasonable requests by Front Office Director and/or Hotel ManagerMeet and welcome regular, global card holders and VIP guestsEnsure Front Door entrance is covered at all timesEnsure guest privacy and security, respecting confidential informationEnsure all guest special requests are followed through and administratedEnsure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback.Follow up on any doubtful accounts passed on by Front Desk AgentsAuthorize and sign paid outs, corrections, adjustments and cashier's bankingBe fully involved in the preparation of departmental and hotel budgets as well as any other financial reports if requestedEnsure Front Desk Agents balance their close of shift and resolve any discrepancies in audit and cash float balancingFully conversant with foreign exchange proceduresFully conversant with hotel credit policy as it relates to: cash payments, credit card payments, account to company, voucher payment, and third party payment.QualificationsEducational /Academic Requirements: High School, Diploma or Equivalent College/University degree
Experience Field: Preferably 3-5 years experience in a similar role
Specific Knowledge & Skills Required: Cloud Opera
Additional InformationOur culture is vibrant, and we advocate for diversity and inclusion.
Our Benefits: 5-day work weekStaff meal and laundry are providedComprehensive Insurance CoverageFlexi benefits (dental/Optical)Peek Discount (Rooms & F&B)
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