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Sector: Transport and Logistics
Role: Driver
Contract Type: Permanent
Hours: Full Time
Our Purpose
Working in Partnership for a happier world - our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.
Role: Customer Delivery Driver Trainee
Position: Permanent
Location: Crossways (CDH)
Hours of work: 41
Pay Rate: £13.92 per Hour
Please note: Due to the nature of this role, we require all applicants to be over 18 to apply.
About the role:
At John Lewis & Partners we are famous for our reputation and customer service. We are looking for Partners who want to make a difference to our customers' experience when receiving delivery and installation of our fantastic products.
Our Customer Delivery teams are the face of the John Lewis & Partners brand. As part of a 2 person crew, you will deliver, assemble and install a wide range of home furnishings, electrical products and sports equipment, ensuring every delivery is made with the highest level of customer service.
What you will be doing: You will be required to complete the Customer Delivery Driver Trainee programme to become a fully competent John Lewis Customer Delivery Installer, achieving the criteria measures at the end. This includes achieving your C1 licence.Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded / checked your route you will then undertake your deliveries and collections for the day alongside your colleague.Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include:Installation and disconnection of white goodsAssembly of flat packTV installationsFinally, you will offer to take away the packaging.Upon return to the customer delivery hub, you will complete your end of day vehicle check and debrief, ensuring any issues/defects are reported.Once qualified there is opportunity for career progression to move on to an installer position.Required Qualifications: Full, clean, manual Category B driving licence (standard car driving licence) and previous driving experienceMust be aged 18 or overDesirable Experience: Previous experience in a customer facing rolePrevious experience of the installation of white goods, building of furniture or associated skillsStrong verbal communication skills both over the phone and face to faceBenefits: 25% Discount at John Lewis & Partners on majority of goods12% Discount at John Lewis & Partners on electrical & white goods20% Discount at Waitrose & Partners on majority of goodsAccess to subsidised dining rooms while at work.Annual claim of up to £250 for tutored courses.Access to exclusive hotels after three months of employment.Duties and Responsibilities:
Complete the 12 month Customer Delivery Driver Trainee programme to become a fully competent John Lewis Customer Delivery Installer.
At the John Lewis Partnership, we embrace our differences. We want you to be you. We know you're at your best when you're free to be yourself. We welcome applications from everyone interested in working for us.
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