See more about the role below, including the responsibilities and skills we are looking for.
Queenstown, New Zealand
Reference: 6710969
We have an exciting opportunity for a customer service professional to be a part of our world-class and high performing team.
Proudly Awarded Oceania's Leading Hotel 2023 at the World Travel Awards. Our work ethos is nurturing and supportive.
We are the Millbrook family and take great pride in being one of New Zealand's best places to work. OverviewSet on 650 acres of lush green fairways, rolling hills and gentle streams, Millbrook Resort is an internationally acclaimed, luxury lifestyle resort, and we are proud to be an employer of choice within New Zealand.
We seek exceptional people like yourself who are passionate about the guest experience to come and join our five-star team!
The RoleThe role involves ensuring guests are warmly greeted and a tailored experience is delivered.
We focus on being a part of a collaborative team, delivering a high-end bespoke guest experience, whether it be assisting with luggage, delivering room service, selling and promoting in-house and external activities, driving guests in our shuttle services or providing a luxury airport service from ZQN to Millbrook Resort.
The ideal candidate will be a self-starter with a strong customer focus; who is honest, responsible and capable of working independently and has the expertise to provide a five-star service, as well as hands-on support to the front office operation.
Success ProfilePassion for service delivery and the hospitality industryProfessional and immaculately presentedIn-depth local knowledge and excellent communication skillsAbility to work on own initiative, as well as work as an effective team playerMust be physically fit, as the role requires manual handlingResilient and able to respond to a variety of situations with a collaborative and flexible approachFull clean Driver's Licence is essential; P class endorsement is desirable (we will support you to attain P class)My MillbrookWe believe our people are our greatest assets and love rewarding our hard-working team members.
At Millbrook, we encourage learning and professional development to help you grow and perform within your career.
When you join the Millbrook family, you will also enjoy a number of exciting benefits including discounts on products and services, easy free car parking, complimentary staff meals, and a daily travel allowance for team members who live more than 25km from the resort.
If you wish to work in this dynamic, challenging and busy environment and have the attributes above, we'd love to hear from you.
Begin your Millbrook journey today and apply!
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