Join New Zealand's Leading Security Company – FIRST Security!
At FIRST Security, we are committed to keeping people safe and secure across New Zealand. As one of the country's market leaders in security, we're looking for a Dispatch Centre Operator to join our dedicated team based in Mount Wellington. This is an exciting opportunity to play a key role in ensuring the safety and security of our clients, while working in a dynamic, fast-paced environment.
About the Role:
As a Dispatch Centre Operator, you will be responsible for managing a variety of security alerts, ensuring swift, effective responses to incidents, and maintaining the highest levels of customer service. You will be part of a supportive and dynamic team, ensuring that all dispatch operations run smoothly, with a focus on accuracy, timeliness, and professionalism.
Key Responsibilities:
Dispatching jobs of varying priority and maintaining service levels
Monitoring and responding to alarm events/alerts in line with company policies
Investigating delays or service failures and ensuring comprehensive incident reports are sent
Maintaining strict adherence to data privacy and confidentiality policies
Liaising with clients and handling sensitive information professionally
Log all events accurately, ensuring clear communication with clients and internal teams
About You: We are looking for someone who thrives in a fast-paced environment and can maintain composure under pressure.
You should have:
Minimum of 12 months' experience in a customer service, monitoring, or dispatch centre environment
Strong communication skills, with an excellent command of English (both written and verbal)
Experience working with CRM systems, phone systems, and monitoring interfaces
A positive, professional, and friendly phone manner
Strong problem-solving skills and the ability to take ownership of tasks
An eye for detail and the ability to manage confidential information with discretion
What We Offer:
Day Shift Roster 0600 – 1600 – Fri, Sat, Sun, Mon
This is a Fixed Term position for 12 months
Free Parking Onsite for your convenience
Access to First Security's Perks Program, with discounts across a wide range of retailers, petrol, and groceries
Ongoing Training & Development to help you grow in your role
Welfare checks and a strong company culture focused on your Health & Safety
Full access to EAP services, including confidential counseling and financial budgeting support for you and your family
If you are a proactive, self-motivated individual who thrives in a fast-paced environment, we want to hear from you! Apply Today! Or send an email to ****** for more information or to arrange a confidential discussion about this role.
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