DIRECTOR OF MEMBERSHIP AND PEOPLE POSITION OVERVIEWThe Director of Membership and People reports to the Chief Executive and oversees the details of each portfolio.Key ResponsibilitiesMembershipLiaise with prospective member enquiries. Arrange meetings/tours with prospective members where necessary. Tracks all membership leads and follows up as appropriate.Serve as key liaison for referrals, prospective members, and current Member relations.Maintain enquiry database for reporting to the Membership Committee and Board.Receive, screen, and process new member applications.Liaise with the Director of Golf regarding New Member Inductions, New Member Events, and other similar events set by the Membership Committee.Follow up on all resignation letters.Perform exit interviews and recommend alternative memberships.Prepare membership agenda and papers, liaising with the Chair of the Membership Committee.Attend Membership Meetings and participate actively in those meetings.Maintain the member database, categories, and update associated fees/charges each year.Monitor, maintain, and engage the Waiting List with a communication plan.Maintain and oversee Wait List & Transfer Lists Programmes.Record and archive monthly membership statistics and categories for the Membership Committee.Ensure members paying entrance fees in instalments are set up correctly each year and maintained.Working closely with AR regarding membership queries, providing new member invoicing details, member changes of category information throughout the year to AR, as well as preparation for the subscription year.Membership communications re applications, waitlist, transfer list, juniors to intermediates.Maintain membership cards in line with the security programme.Handle deceased members' announcements and data with sensitivity.Human ResourcesWork closely with Employsure; Employment Relation legal advisers.Assist HODs with recruitment and placement of employment opportunities.Use Employsure templates to create employment documents for new employees.Liaise with Payroll, new employees, any changes to employee's status, or resignations.Assist HODs with employment relation problems, seek advice from Employsure when required, participate in meetings, and take notes.Receive resignations, pass on details to payroll, and provide exit interviews for employees leaving the Club.Inform HODs of legislation changes and updates.Inform HODs of regular services provided by EAP.Keep a digital file of employment documents for all staff.Update BrightHR regularly for HODs to gain access and for staff to review memos and their personal employment details.Annually review staff employment documentation.Annually review employment templates and the Employee Handbook, to be checked and signed off by Employsure.Provide employment reports to HODs when requested.Salary review letters annually or as required.Health, Safety and WelfareOversee all aspects of HSW at the Club daily.Ensure HSW documentation templates are current for all staff to use.Working alongside Employsure HSW, who visit quarterly for HSW checks, providing an overview of Club HSW activities and documentation.Meet quarterly with Department HSW Reps.Report quarterly to the Committee HSW incidents, training, concerns and any progress made.Complete an annual review to submit to Employsure.Annually review the Employee & Contractors HSW Handbooks and Club Policy for updating.Report to Worksafe NZ any specific incidents that fall under their criteria.AdministrationWith the assistance of the Receptionist, ensure the following are attended to:Administration enquiries through the @admin email address.Stationery orders.Administration requests from all departments.Assist with the collation and distribution of documentation.Minutes to Meetings.SecurityManage software programs from CCTV to Car Licence Plate recognition for the entrance gate.INSTRUCTIONS ON HOW TO APPLYPlease upload your CV and cover letter in that order using the link below. You should have your documents fully prepared to be attached when prompted for them during the online application process. Please be sure your image is not present on your CV or cover letter; that should be used on your LinkedIn Profile.Prepare a thoughtful cover letter addressed to Ed Chapman, CEO of Royal Auckland and Grange Golf Club, and clearly articulate your alignment with this role, why you want to be considered for this position at this stage of your career, and why RAGGC and the Auckland, NZ area will be beneficial to you, your family, your career, and the Club if selected.You must apply for this role as soon as possible but no later than Wednesday, 28th August 2024. Candidate selections will occur in late August, with the first Interviews expected in September 2024 and the second interviews a short time later. The new candidate should assume his/her role by the end of October/November 2024.IMPORTANT: Save your resume and letter in the following manner:"Last Name, First Name - Resume" & "Last Name, First Name - Cover Letter – Royal Auckland"(These documents should be in Word or PDF format)Note: Once you complete the application process for this search, you are not able to go back in and add additional documents.If you have any questions, please email Patty Sprankle: ****** Search Executive:Michael HerdHead of International Search & Consulting, KOPPLIN KUEBLER & WALLACE+44 (0) 7903 035312 - ****** apply for this position click the link below.https://kkandw.my.salesforce-sites.com/careers/ts2__Register?jobId=a0xVm000001IQTJIA4&tSource=
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