Account & Relationship Management (Sales)Are you a confident and creative leader ready to take the next step in your career? Upper Echelon has an exciting opportunity for an experienced customer success leader to join a leading best-in-class software monitoring company as the Director of Customer Success.The PersonWe're seeking someone who has a proven track record of building or growing customer success functions, someone who isn't afraid to roll up their sleeves and dive deep into customer interactions. If you have a knack for connecting with customers, bringing fresh ideas to the table, and driving innovation, this role is perfect for you.We're looking for someone with a strong sense of empathy, who can understand and relate to our customers' needs and concerns. Put yourself in their shoes, understand their journey, and provide solutions that truly make a difference.The RoleAs the Director of Customer Success, you'll wear many hats. This is a mixed role that encompasses owning the customer success function, sales, and leading the Customer Success team. You'll be the driving force behind the customer success efforts, leading the team's innovation and direction to ensure our customers achieve their goals, resulting in growth and expansion.You'll be responsible for:Connecting with customers on a deeper level, understanding their pain points, and finding creative solutions to help them succeed.Staying up to the minute with new technology and the latest trends such as AI & ML. How do we leverage these technologies to drive company and customer success?Collaborating with other teams to spread the customer success message across the wider company.Customer onboarding, documentation and training.The CompanyJoin a company where innovation meets excellence. A leading software monitoring company, their leading edge products provide actionable, real-time insights into software quality and performance. They're dedicated to providing their customers with top-notch solutions and unparalleled support. They believe in the power of customer success and are committed to driving results that exceed expectations. You'll be part of a dynamic team that values creativity, collaboration, and continuous improvement.If you're ready to make a meaningful impact in driving customer success for an international stable of clients, apply now or contact Richard Alexander on 021 222 2082 or Kizzy Sullivan on 021 090 1384 for more details.Upper Echelon is a specialist IT recruitment company dedicated to matching qualified people for business critical roles in organisations with a purpose. Our highly specialised recruiters have an average of ten years in the industry, so you can be assured of our experience and expertise.We welcome and encourage applications from anybody irrespective of race, gender, sexual orientation and disability status.Report this job advert Don't provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr
