Director, Managed Services

Role: Director Managed ServicesEligibility: Residency holder / citizenship of NZ or Australia (the role is not sponsored)Job Responsibilities:Manage the business relationship with customers, building strong relationships with senior stakeholders, managing expectations and feedback.Virtual management, development, and coaching of an off-site team.Deliver outcomes that exceed the needs of senior stakeholders.Ensure consistent analyst processes and service levels across accounts.Review, create, improve, and implement processes across all categories of customer service, ensuring continuous improvement of the service.Understand new process requirements and execute process changes.Hold workshops and coaching sessions with customers.Provide virtual training of new Algo resources.This role may include managing a department for inventory management.This role may include coaching for customer planning teams.This role may include project management of small projects.This is an on-site role based at the customer office.Qualifications Needed:5+ years of relevant experience, Bachelor's Degree in a related field.Senior stakeholder management experience.Advanced Microsoft Suite proficiency.Leadership/management experience (managing a virtual team preferred).Coaching and mentoring experience (virtual experience preferred).Strong communication skills.Small project management experience.Process/continuous improvement mindset.Customer service experience.Ability to remain composed under pressure.Time and task management skills.Personable attitude.
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